Service & Delivery Technician III

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

#LI-HM3

What you will be doing

An Albertsons IT Service & Delivery Techician is a vital role in any organization that relies on technology. You will be traveling from store to store repairing, installing, configuring, testing, and deploying hardware and software systems across various platforms and devices. This sometimes will require overnight or early morning shifts, depending on the project or repair. There are required on-call rotations, were in the event of an afterhours emergency you will need to go to a store for restoration. You will also provide technical support and training to end-users, ensuring that they can use the technology you deployed effectively and efficiently. You will be working with a team of IT professionals to plan and execute projects, such as upgrading network infrastructure, migrating data, or deploying new hardware. You should be eager to learn new skills and technologies and enjoy solving problems and challenges.

Being an Albertsons IT Service & Delivery Technician is a great career choice for many reasons. You get to work with cutting-edge technology and solve challenging problems every day. You also have the opportunity to help people and our business achieve their goals and improve their productivity. You can learn new skills and grow professionally in a dynamic and fast-paced environment. You can also enjoy a variety of benefits, competitive pay, company provided vehicle, on the job training, and career advancement. Being an IT service & delivery technician is not only rewarding, but also fun and exciting!

The position will be based in Silver Springs, MD. However, you will be traveling to different Albertsons owned stores daily. This includes locations in Delaware, Maryland, Pennsylvania, New Jersey and farther states with advance notice.

Main responsibilities

• Accountability for receiving, staging, and tracking IT equipment and tools for retail stores.

• Conduct pilots of installation process and procedures for retail equipment

• Support standard hardware platforms and systems installed throughout Albertsons retail stores, district offices, distribution centers, and production plants.

• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.

• Provide network and remote connectivity (hardware/software) support.

• Manage the installation of new hardware and software.

• Maintain equipment inventory controls and policies.

• Work with management on assignment of problems, support issues and concerns with computer systems

• Provide customers with IT support; meet goals for service level agreements.

• Interface with all Corporate IT groups for on-site support and technology resolutions.

• Adhere to repair standards and service levels established.

• Travel will be required to store locations for equipment installs, some out of town and includes overnight stays.

What we are searching for

• High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.

• Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred.

• 2+ years retail business experience preferred.

• 2+ years' experience with retail store systems, technology systems and hardware preferred.

• 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).

• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.

• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.

• iOS and Android knowledge.

• Self-checkout experience is preferred.

• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.

• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.

• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.

• Understanding of how hardware/software systems inter-relate.

• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.

• Must have a good, safe driving record. Must have a vehicle.

• Solid mechanical skills.

• Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity.

• Strong sense of urgency, business ethics, dependability and follow through.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).