Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Delivery Technician I

Expired Job

Cyrusone Chicago , IL 60602

Posted 3 months ago

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests

Essential Functions:

  • Assembles, orders and prepares goods for shipment

  • Records shipment data, including weight, charges and space availability

  • Load and unload trucks

  • Receives and unpacks materials and supplies

  • Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.

  • Responsible for managing the internal transport of materials

  • Completes shipping and receiving reports

  • Monitor e-mail queue and log all e-mails within the ticketing system

  • Monitor ticket queue and follow-up on open tickets within designated time frame

  • Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.

  • Troubleshoot issues related to the critical infrastructure using test equipment

  • Perform related services including, but not limited to, janitorial, inventory and internal department tasks.

  • Escort Client's customer and visitors in CyrusOne facilities

  • With assistance rack/unrack equipment as per customer instructions

  • Rotate tapes/exchange tapes

Minimum Requirements:

  • Demonstrated desire to provide the highest levels of customer service

  • Cheerful and enthusiastic attitude

  • Strong verbal and written communication skills

  • Good problem solving, decision-making skills

  • Strong PC skills including word processing and spreadsheets

  • Ability to learn quickly and develop new product skills independently

  • Ability to manage multiple projects and shifting workloads in a fast-paced environment

  • Knowledge of ticketing system is a plus

  • Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

  • Willingness to work on call rotation

0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company

Education: Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Work Environment and Physical Demands:

  • May involve lifting of equipment and supplies (up to 50 pounds).

  • Considerable walking, bending and standing.

  • Must be able to accomplish all physical requirements and activities applicable to the role.

Certifications: None

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Delivery Coordinator (Help Desk Technician)


Posted 6 days ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 We aren't just delivering groceries, we are delivering results…and people are noticing! PEAPOD, the interactive, online grocery shopping and delivery service is becoming more and more popular and we are adapting and adding positions to help us handle the growth! We are seeking top notch, high energy and positive candidates to help us meet the increasing demand. Are you the right candidate for an agile, fast paced, energetic, thriving, environment? Do you want to work at a newly remodeled work space with many amenities, located directly in the downtown Loop? is the leading grocery delivery provider in the nation and we've been delivering innovative solutions for customers for over 25 years. Our goal is to "Amaze & Delight" our internal and external customers daily. We are an innovative workplace where open-mindedness and new ideas are encouraged. The Job We are looking for a help desk technician to join our team. The official title, Service Delivery Coordinator, is responsible for providing technical and troubleshooting assistance related to hardware, software, mobile devices, and other technical platforms implemented. This position has responsibility across the domain and requires a strong knowledge in Infrastructure, Operations, and distributed computing/applications. The qualified candidate will also assist in the business continuity, disaster recovery, and IT compliance objectives set forth by the management team. Key Responsibilities (include but not limited to): * Responsible for resolution of technical issues involving production applications (e.g. network outages, failed applications, hardware failures) * Support tools/applications to ensure all steps for error recovery have been performed in an effort to resolve reported problems prior to escalating to second level support groups * Understand the mechanical systems, software relations, differences and other functionalities in the appropriate warehouses and shares knowledge with other teams and vendors * Gather detailed information during triage and utilize logical problem-solving skills and techniques to troubleshoot and resolve complex issues * Produce and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audience * Manage and triage all calls opened by self or other team members while prioritizing business impacting issues over day to day end user issues * Escalate complex and/or high priority problems to the appropriate support groups or vendors for resolution * Collaborate with system administrators, network administrators, developers and other internal teams and vendors to maintain appropriate tools, monitoring, reporting and site metrics to track needs and trends for support, issues and capacity changes * Write technical documentation for all new systems and processes that affect Infrastructure Environments, as well as train other team members and end users * Travel up to 50% depending on need Desired Qualifications: * CompTIA A+ and/or CompTIA Network+ Certification * MAC O/S and Windows knowledge * Knowledge/Experience with Ticket Tracking Systems * Warehouse IT Operation Support experience * Intermediate knowledge of the Linux OS * Beginner to intermediate knowledge of Citrix/NetScaler * Beginner to intermediate knowledge of Microsoft Office 365 Administration * Documentation/Technical Writing Skills Required Qualifications: * Bachelor's Degree or equivalent experience * 2-4 years Customer Service experience * 3-5 years Technical Experience * Strong Communication Skills (In Person/Phone/Video) * Drive to solve user problems and ensure satisfaction * Strong problem-solving skills and ability to find solutions independently Peapod Chicago IL

Service Delivery Technician I

Expired Job