Cyrusone Chandler , AZ 85249
Posted 2 months ago
The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
Essential Functions:
Assembles, orders and prepares goods for shipment
Records shipment data, including weight, charges and space availability
Load and unload trucks
Receives and unpacks materials and supplies
Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
Responsible for managing the internal transport of materials
Completes shipping and receiving reports
Monitor e-mail queue and log all e-mails within the ticketing system
Monitor ticket queue and follow-up on open tickets within designated time frame
Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
Troubleshoot issues related to the critical infrastructure using test equipment
Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
Escort Client's customer and visitors in CyrusOne facilities
With assistance rack/unrack equipment as per customer instructions
Rotate tapes/exchange tapes
Minimum Requirements:
Demonstrated desire to provide the highest levels of customer service
Cheerful and enthusiastic attitude
Strong verbal and written communication skills
Good problem solving, decision-making skills
Strong PC skills including word processing and spreadsheets
Ability to learn quickly and develop new product skills independently
Ability to manage multiple projects and shifting workloads in a fast-paced environment
Knowledge of ticketing system is a plus
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Willingness to work on call rotation
Experience/Skills:
Education:
Work Environment and Physical Demands:
May involve lifting of equipment and supplies (up to 50 pounds).
Considerable walking, bending and standing.
Must be able to accomplish all physical requirements and activities applicable to the role.
Certifications:
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Cyrusone