Service & Delivery Technician I

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

####LI

-HM3

What you will be doing

You are part of a diverse team of technicians who are amongst the first in the division to learn about new hardware and software installations. You will have the opportunity to manage installations and support of standard hardware, along with the software platforms and systems at our 143 Albertsons and Safeway banner locations throughout Oregon and SW Washington.

You will conduct pilots to review hardware, software, installation processes, and documentation and share your findings with your team and management. You will manage the receiving, staging, and tracking of technology equipment and tools, along with managing your own company issued van.

You have many opportunities to interface with store employees and customers along with corporate and local IT teams for on-site support and technology resolution.

The position will be based in Clackamas, OR., Portland metro area.

As a Service & Delivery Technician I, you will support our stores throughout Portland and SW Washington. There will be times when you will need to support stores further, which will require long drives and overnight stays.

In this role, you will help with projects ranging from IT quarterly deployments, store remodels, new store builds, self-checkout installations, pharmacy remodels, along with additional corporate and division requests.

Main activities and responsibilities

• Installation and support of standard hardware, software platforms and systems throughout Albertsons and Safeway banner locations throughout Oregon and SW Washington.

• Configuration and installation of desktop peripherals and network technologies such as desktops, iPads, servers, UPS battery backup's, self-checkout's, printers, scanner scales, counter scales, and network equipment.

• Maintain equipment inventory controls and policies.

• Work as a Team member on quarterly pilots to review hardware, software, and installation processes, including documentation reviews.

• Accountability for receiving, staging, and tracking technology equipment and tools for retail stores.

• Troubleshooting and resolution of business application and system problems.

• Travel will be required to store locations for installations, at times requiring long drives and overnight stays.

• Installation schedules can vary by deployment, including some which may occur overnight.

• Interface with all store associates, corporate IT support teams, local IT, and division for on-site support and technology resolutions.

What we are searching for

• A team player who loves technology and loves to learn.

• Someone who is ethical and trustworthy.

• The ability to read and comprehend technical documents.

• Good verbal and written skills.

• An individual who is adaptable, enjoys trying new things and loves a good challenge.

• A technician with a clean driving record who can operate a company van, maintain scheduled maintenance, keep clean and organized and maintain equipment inventory controls and policies.

We believe the successful candidate has these qualifications and experience:

• High school graduate, AA/AS/BA/BS degree preferred or 1+ year's technical/training/hardware certifications preferred.

• 1+ years retail business experience preferred.

• 1+ years' experience with retail store systems, technology systems and hardware preferred.

• 1+ years' experience with installation and configuration of desktop and peripheral technology preferred.

• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues.

• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.

• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.

• iOS and Android knowledge.

• Self-checkout experience is preferred.

• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.

• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.

• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.

• Understanding of how hardware/software systems inter-relate.

• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.

• Must have a good, safe driving record. Must have a vehicle.

• Solid mechanical skills.

• Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required.

• Strong sense of urgency, business ethics, dependability and follow through.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

A copy of the full job description can be made available to you.