Service & Delivery Technician I

About the company

At the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and Delivery Technician I supporting Safeway, Albertsons, Carrs, and Haggen retail grocery stores in the Seattle Division. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Vons, Carrs, Haggen, and many more recognizable names.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

#bringyourflavor

#LI-HM3

What you will be doing

As a Service & Delivery Technician 1, you will be providing IT Support to our Safeway stores in and around Seattle WA, and the surrounding area. You would work on deploying equipment and installing new hardware and software. You would also work with our computers, printers, POS Systems, scales, and Network Servers.

In this role you will have the opportunity to work on different projects and learn new technologies. In addition, you will have the opportunity to learn all facets of store support, network with fellow Technicians and support store directors to run our best-in-class retail grocery stores.

Main responsibilities

• Accountability for receiving, staging, and tracking IT equipment and tools for retail stores.

• Conduct pilots of installation process and procedures for retail equipment

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.

• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.

• Provide network and remote connectivity (hardware/software) support.

• Manage the installation of new hardware and software.

• Maintain equipment inventory controls and policies.

• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems

• Provide customers with IT support; meet goals for service level agreements.

• Interface with all Corporate IT groups for on-site support and technology resolutions.

• Adhere to repair standards and service levels established.

• Travel will be required to store locations for equipment installs, some out of town and includes overnight stays and at other times the travel would be to the Division office.

The hourly range is $17.89 to $23.25 per hour. Starting wage will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.

Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked), paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility).

What we are searching for

We believe the successful candidate has these qualifications and experience:

• High school graduate, BA/BS degree preferred.

• 1+ years retail business experience.

• 1-3 years IT/Technical training post high school includes Operating Systems and hardware certifications.

• Internal or external experience with technology systems and hardware.

• Information Technology project implementation exposure with 2 year's technical systems experience.

• Exposure and understanding of Scales & Wrapping Systems.

• Good mechanical skills.

• Excellent customer service skills.

• Excellent communication and interpersonal skills.

• Excellent problem-solving skills.

• Able to think strategically and conceptually while managing details.

• Able to work independently but also a strong team player.

• Must have flexibility to work a variety of shifts, day, swing and overnight.

• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.

• Must have a good, safe driving record.

• Must have own personal transportation.

• Strong sense of urgency, business ethics, dependability and follow through.