Service Delivery, Sr Analyst- Finance Risk Shared Services

Citigroup Inc. Tampa , FL 33602

Posted 5 months ago

  • Primary Location: United States,Florida,Tampa

  • Education: Bachelor's Degree

  • Job Function: Finance

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19034777


Oversee end-to-end processing and status reporting of information flow, queries and incidents across the enterprise applications/databases which are used to prepare and report Citi's Consolidated Regulatory results. Performs/Supports application and process health check and associated communication during Citi's reporting cycles (i.e. Daily, Month End and Quarter End). Drive/participate in the identification of process improvement opportunities to enhance platform stability and deliver overall service delivery efficiencies.

The position will help build and maintain strong relationships with both our technology and business partners. Assist/Conduct/Participate in reviews with Support Partners and key Stakeholders to help drive issue remediation actions and strategic solutions. To represent /support the team in regional, global or platform reviews and assurance meetings with our FRSS teams and partners. Lead/support technical/user problem management and status reporting communication channels engaging all stakeholders and owning follow up, escalation and resolution reporting.

Provides integral service delivery support for activities with our partners enabling new implementations as well as changes to existing platforms and processes. Assists with user or peer application training as needed. Provides delivery support for internal/external audit reviews as well risk and control matters.

This position will give the individual the opportunity to join a dynamic organization dedicated to the success of the corporate reporting process.


  • 5+ Years of experience in consolidated Corporate Financial, Management or Regulatory Reporting and/or Incident/problem management, Operations, Application/Database Management.

  • College Degree in Information Systems, Accounting or Business Management preferred.

  • Knowledge of Client Server technology, Data Warehousing and Reporting/Accounting/Analyst skills.

  • Experience and understanding with Citi Enterprise Applications, data/data flows, mappings, business rules, accounting procedures, and end-to-end processes is preferred.

  • Needs to be proficient with PC desktop software especially MS Office products.

Non-Technical Skills:

  • Ability to question status quo and drive diverse opinions to a common path

  • Analytical and digital mindset with ability to establish trends and generate insights

  • Must be able to coordinate and deal with conflicting time demands.

  • Ability to work non-standard business hours, including weekends and holidays as determined by the business needs.

  • Demonstrated ability to multitask and be detail oriented is essential.

  • Good communication, problem solving and analytical skills.

  • Team player.

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