Service Delivery Specialist

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About Us

With over 85 million global active users and 2 million transactions per day, Klarna is on the way to becoming the world's favorite way to shop. To help us get there, we're assembling an unparalleled global talent team-accelerating individual careers, and disrupting entire industries. We're looking for people ready to achieve the extraordinary and embrace our bold ambitions as we shape the future of payments and fintech. Will you join us?

What You Will Do

As a Service Delivery Specialist in the North American Operations Team, you will play a pivotal role in delivering exceptional customer experiences. In this role, you will:

• Exceed customer expectations by owning and resolving customer issues, regardless of complexity, ensuring the best possible outcome.

• Collaborate with internal and external stakeholders to support and assist customers, driving satisfaction and quality results.

• Utilize and master all relevant tools, processes, and ways of working to provide efficient and high-quality service.

• Tailor your communication to meet the specific needs of individual customers, ensuring that every interaction is personalized and meaningful.

• Evaluate and apply creative, simple, and effective solutions, always keeping the customer journey in mind.

• Contribute to continuous process improvements, driving change and innovation in your day-to-day tasks.

Who You Are

Have a passion for delivering great customer experiences and going the extra mile. Possess excellent verbal and written communication skills with a customer-first mindset. Thrive in fast-paced environments and take accountability for delivering high-quality results. Demonstrate empathy, a positive attitude, and a strong desire to assist customers and colleagues. Are detail-oriented problem solvers with a strong work ethic, always looking to enhance processes. Embrace challenges and adapt to a dynamic, ever-changing environment

Awesome to Have

Previous experience in a customer service or service delivery role. Experience working in a fast-paced, technology-driven environment. Familiarity with Klarna's products, services, or fintech industry is a plus

Additional Information

Please note that this is an on-site position based in Las Vegas, NV, and requires 100% office attendance

Closing

Please include a CV in English.