Service Delivery Specialist

Are you eager to launch your sales career with a company that values your passion and sets you up for long-term success? At Encore Fire Protection, we’re searching for a driven and enthusiastic Service Delivery Specialist to join our dynamic team.

This is more than just a job—it’s a stepping stone to a thriving career at a company that is on a growth trajectory like no other in our industry. Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast region from Maine to Pennsylvania with over 30,000 customers and over 1,400 employees. Our job is to deliver unparalleled service to those who rely on us to save lives and protect property with state-of-the-art fire suppression, sprinkler systems, and alarm solutions.

Our mission is to be the best fire protection company the industry has ever seen. In this role, you’ll play a vital part in our sales operations, handling urgent quote follow-ups and ensuring our customers receive detailed and timely information about their repair quotes. You’ll be the bridge between our clients and the solutions they need, directly contributing to customer satisfaction and the overall success of our business.

But the opportunity doesn’t stop there. This role is designed to give you hands-on experience in the sales process, helping you develop the skills and knowledge that will propel your career forward. With every interaction, you’ll gain valuable insights and build a strong foundation for future success in the sales industry.

If you’re someone who thrives in a fast-paced environment, excels in communication, and is ready to learn and grow, this is the perfect opportunity for you. Join us, and let’s make every customer interaction count—while setting yourself up for a bright future in sales Your Path to Success will be measured in these following ways: Quote Follow-Ups:

Proactively follow up on quotes provided to customers to ensure timely responses and address any questions or concerns they may have. Customer Communication: Provide detailed information (working with in-house subject matter experts) to customers regarding their repair quotes, ensuring clarity and understanding.

Customer Support: Act as a point of contact for customers, addressing inquiries and providing updates on the status of their quotes and repairs. Documentation: Maintain accurate records of customer interactions, quotes, and follow-up activities in the company’s CRM system.

Collaboration: Work closely with the sales and repair teams to ensure seamless communication and service delivery. Problem Resolution: Identify and resolve any issues related to quotes or customer inquiries in a timely and efficient manner.

Process Improvement: Suggest and implement improvements to the quote follow-up process to enhance customer satisfaction and operational efficency Qualifications: Education: Bachelor’s degree in business, communications, or a related field is preferred.

Experience: Previous experience in a customer service, inside sales, or service delivery role is highly desirable. Skills: Excellent verbal and written communication skills. Strong organizational and time management abilities.

Proficiency in using CRM software and Microsoft Office Suite. Ability to work independently and as part of a team. Customer-focused with a proactive approach to problem-solving Why Encore?

Joining Encore means becoming part of a team that values creativity, innovation, and impact. We are committed to developing an environment where good people can achieve great things by doing meaningful work. Beyond that, here is what you can expect:

Competitive salary with performance-based bonuses Casual work environment where ideas and creativity are encouraged Office attire that matches the objective, from jeans to suits Company swag upon joining the team Daily snacks and coffee, with weekly office meals A supportive culture that embraces change and innovation Access to cutting-edge tools and technologies Participation in a comprehensive benefits package, including health, dental, and vision insurance, 401(K) with employer match, and company-paid life insurance We are an Equal Opportunity Employer, committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.