Service Delivery Manager

• 10+ years of solid experience in working in multi-vendor environment.

• Must have FIS systematics application knowledge.

• Should have Core banking knowledge.

• Able to prioritize and build framework around shifting landscape and focus on biggest issues.

• Responsible for managing complete software delivery LifeCycle

• Develop common strategies for release governance across multiple units.

• Establish consistent release management processes.

• Facilitate cross-units coordination of release management functions.

• Track an enterprise-wide release calendar.

• Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it.

• Measure release cadence and effectiveness using common metrics across the Tower.

• Create common standards and formats for release playbooks and work with production control to standardize release decision-making.

• Define common mechanisms for rollback and standards for capturing release-related performance indicators.

Forecast demand for release resources and identify opportunities for greater efficiency across the enterprise.