Service Delivery Manager, Small Cell Wireless

Everstream Chicago , IL 60602

Posted 5 months ago

Job Description:

This candidate will work with Everstream project team, senior management, high profile carriers, and different municiple staff in the deployment of small cells. This role will be successful by understanding and guiding Small Cell infrastructure implementation with Project Management principles to ensure requirements are met.

Primary Responsibilities:

  • Project Manage all aspects of new Small Cell builds, as it relates to site acquisition, municipal status and construction as well as understanding all aspects of project delivery to wireless small cell deployments are being met under our corporate franchise, carrier, contracts, and other related agreements.

  • Serve as the customers' Main Point of Contact for customer all matters related to service implementation and provide customer with service delivery project timeline.

  • Ensure wireless small cell deployments are being met under our corporate franchise, carrier, contracts, and other related agreements.

  • Serve as an escalation point for all implementation issues relating to Small Cell delivery to quickly drive resolution toward a result that meets the customers' needs.

  • Coordinate directly with the Legal department on site acquisition details relating to planning, zoning, and city code compliance changes as needed.

  • Drive the development of wireless small cell processes in support of the execution of efficient deployments.

  • Manage and assist team in working with towns, municipalities and utilities to educate and ultimatly gain access to sites for wireless infrastructure.

  • Actively engage with City DoIT to work through site selection criteria and submittal of site selection packages in both physical and electronic formats.

  • Develop on-demand project timeline/milestone reporting and data analysis for customers, small cell vendor construction scheduling, and management. Prepare and present deployment progress to senior management on reoccurring basis.

  • Complete implementation close-out activities to include (but not limited to); welcome package distribution, customer surveys, and internal billing notifications

  • Travel and attend meetings with municipal engineers, boards, vendors and customers as needed.

Requirements:

  • 5-7 years telecommunications experience in related field.

  • 3-5 years of Program/Project Management experience , preferably with Small Cell Infrastructure projects

  • Exceptional Oral and written communication skills experience communicating with internal and external customers at every level.

  • Working knowledge of standard telecommunication guidelines

Preferred Qualifications:

  • Strong leadership skills; prior experience leading a team preferred.

  • Strong analytical and decision making skills

  • Municipal or City Planning/Zoning experience desired.

  • Experience with Mapping software, 3GIS preferred

  • Understanding of small cell design standards

  • Work independently in a time-sensitive and high-volume environment

  • Microsoft office suite, particularly Word, Excel and Power point.

  • Positive outlook with a growth mindset

Physical Requirements:

  • Regional travel required

Benefits:

Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.


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