Service Delivery Manager

Perspecta Inc. San Diego , CA 92140

Posted 2 months ago

Service Delivery Manager Apply Job ID 1685077 Location San Diego, California, United States Clearance

Description

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges.

Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce14,000 strongstands ready to welcome you to the team. Let's make an impact together.

Our company is looking for a Service Delivery Manager in San Diego, CA.

Job Description:

These positions are to fill the onsite Service Delivery Manager positions that are dedicated to the County of San Diego Business Groups and GITMs. This position is required to be onsite with the customer and the GITM and is the primary faceoff and point of contact for all operational issues and proactive duties that impact the business group.

This role consists of the following tasks: Incident Management Problem Management Escalation Management Change and Release Management Capacity and performance Management Escalation Management Outage response and resolution Communications Management Proactive prevention of issues utilizing data provided to lessen the impact of issues for the Business

Job Description:

This position is to fill the onsite Service Delivery Manager position that are dedicated to a County of San Diego Business Group.

This position is required to be onsite with the customer and the county IT manager, and is the primary point of contact for all operational issues and proactive issue identification and resolution that impact the business group.

These include the following operational support areas:

Incident Management

Problem Management

Escalation Management

Change and Release Management

Capacity and performance Management

Escalation Management

Billing Disputes

Outage response and resolution communications to management

Proactive prevention of issues utilizing data and tools to lessen the impact of issues for the Business.

Qualifications
3+ years Incident and Problem resolution
2+ years customer facing and relationship skills
2+ years dealing with change and release management

Mandatory 24x7 on call rotation required

Must be local and in San Diego, CA

Must have technical background

EEO Tagline: Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories



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Service Delivery Manager

Perspecta Inc.