Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Delivery Manager I

Expired Job

Novitex Enterprise Solutions Chicago , IL 60602

Posted 5 months ago

Position Exempt StatusExemptWeekly Scheduled Hours40Scheduled Shift1st ShiftJob Description

  • Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.

  • Administrative

  • Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety & security procedures.
  • Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated, understood, and performed by on-site staff.

  • Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.

  • Personnel Management

  • Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval. Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager.
  • Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.

  • Position may require Site Manager to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients.

  • Understands basic information on core Exela service/solutions offerings to work effectively in generating leads for site growth and competitive take-aways.

Required Qualifications:

  • Proven leadership experience required

  • Minimum of 2 years supervisory experience

  • Minimum of 3 years customer service experience

  • Effective customer relationship building skills, and uses creative solutions to exceed customer expectations

  • Demonstrates good judgment under pressure, and works well in a multi-tasking

  • Effective written and verbal communication skills; proven analytical skills

  • Solid, basic mathematical skills required

  • Excellent planning, prioritization and organizational skills

  • Proven experience in high volume/fast paced environment

  • Computer proficiency in email environments, MS Word/Excel or similar programs

  • High School Diploma required

  • Relevant industry specific certificates a plus (MQC, CMDSM, etc.)

  • Lifting up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations

  • Ability to stand, sit and/or walk for long periods of time with or without accommodations

Preferred Qualifications:

  • Undergraduate degree preferred

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

E-VERIFY RIGHT TO WORK POSTERS

https://www.novitex.com/e-verify-right-to-work-posters


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Delivery Manager

Compucom Systems Inc

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Overview CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating over 30 years, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Service Delivery manager role: The Service Delivery Manager is the internal SPOC (Single Point of Contact) for all client on-site services provided and to build and maintain a positive relationship with the client. Ensures operations run as planned by answering questions, increasing productivity in existing processes, systems training, and problem resolution. Assures timeline compliance. Responsibilities * Service Level Agreement (SLA) achievement through onsite, Remote Services, and Shared Services * Operational governance – daily& weekly * Volumes to revenue forecasting for existing clients: * Starts with delivery provides Program Management actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc. * Program Management inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Program Management feeds this back to Delivery. * Revenue forecasting starts with Program Management. Program Management forecasts revenue based on volume data and provides Delivery the information. * Develops implementation/delivery plans. * Assists in budget development for assigned area of service delivery and continual monitoring for financial compliance. * Manage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff. * Provides leadership to associates and manages any personnel or discipline issues that may arise. * Controls hiring and terminations as needed. Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc. * Provides training, coaching, and counseling to subordinates for continuous improvement. Qualifications * Degree preferred or equivalent technical capabilities/certifications in IT * 3-7 years of comparable experience * Good problem solving, organizational, and analytical skills are also required, with the leadership ability to gain buy in or acceptance in regards to change * Adaptability to a changing environment and ability to flex communication style as appropriate * Attention to detail, with a focus on interpreting results from data available * Ability to identify and guard confidential information * Problem solving capabilities, which includes using several methods to help diagnose the opportunity with general focus on operational efficiency Join the Leader In the Delivery of Technology Solutions CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals. * 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America. * Recognized 15 straight years by Gartner. * We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices. * We support 5.15 million users in North America and more than 8 million Service Desk contacts. Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com. Compucom Systems Inc Chicago IL

Service Delivery Manager I

Expired Job

Novitex Enterprise Solutions