Position: Service Delivery Manager with EUC experience
Duration: FTE/Perm with HCL America Inc
Years of relevant experience: 10+
We are looking for an onsite SDM who is capable of driving client and is good in ITIL processes and is capable of preparing review decks and present the same to client.
EUC (End User Computing) experience is mandatory.
Is responsible for managing client and onsite team, coordinate with offshore SDM, Is responsible for P&L of the engagement, ensuring all escalations are resolved as per agreed norms, provide reports & services as per SOW; and, implement various initiatives taken up for Profit Improvement Plan
(1.) To ensure customer engagement / satisfaction and reference ability
(2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
(3.) To anchor process improvement/compliance (human error reporting) and other organizational initiatives (automation, Lean IT implementation)
(4.) To guide, manage, develop, engage the team thereby ensuring employee retention (5.) To ensure upskill/ creation of resources through internal academies/ trainings and growth rotation
Service Delivery, End User Computing
Full Time / Perm
HCL America Inc.