Service Delivery Manager

Custom Computer Specialists is looking for a Service Delivery Manager to join our team. This position does require travel between 35%-50% of the time, access to a car on a daily basis is required.

Pay: $65,000-$80,000 annually. Pay will be based on experience.

RESPONSIBILITIES

• Program implementation management

• Recruiting, staffing and backup management

• Business development and pre-sales support

• Overall operational productivity and performance management

• Stewardship and thought leadership of operation and enterprise

• Client relations, account management and account development

• Individual team member development, coaching and training

• Communicating proactively and promptly with client, clarifying needs and reflecting these back to the client for confirmation

QUALIFICATIONS

• Previous experience managing Service Desk, Help Desk or Contact Center operation

• Previous experience building and growing IT operations team/teams

• Previous experience building and growing a service operation, preferably in an entrepreneurial environment

• Certification or demonstrable experience with Quality Management systems (ITIL, Cobit, ISO, etc.)

• Proven ability building high-performing teams and managing to and achieving aggressive goals

• Exceptional customer service skills

• Assertive, professional demeanor and an ability to be an effective advocate for the objectives of the Support Services enterprise

• Strong verbal and written communication skills

• Strong professional presence and presentation skills

• Strong analytic and data reporting skills