Service Delivery Manager

CGI Group Inc. Pittsburgh , PA 15201

Posted 4 weeks ago

Meet our professionals

CGI: An employer of choice

Position Description:

We have an immediate need to hire an accomplished Service Delivery Manager with 10+ years of IT experience to join our Financial Services Group in Pittsburgh, PA. At CGI, you will be involved in mission critical projects working with smart, dedicated people like yourself, and making an impact with both internal and client stakeholders. Take your talents to a company that inspires personal and professional growth and values your ideas. We offer an exciting full-time opportunity that includes a complete benefits package with medical, dental, vision, 401k, paid vacation, etc.

Your future duties and responsibilities:

  • Experienced in service delivery processes and end-to-end delivery of complex projects

  • Good exposure to project financials with the ability to develop and manage revenue, cost and profitability

  • Manage and deliver client engagements on-time/on budget and contribute to a high level of client satisfaction

  • Support Client relationship and Business Development. Understand and Address client concerns on resources and delivery

  • Track deliverables as per milestones and report to management and all stakeholders

  • Manage delivery team and support all aspects of project planning and execution activities

  • Provide administrative/operational leadership and ensure work scope, schedule, and budget are well defined and maintained

Thorough understanding of the software development lifecycle and excellent verbal, written, and interpersonal communication skills

Required qualifications to be successful in this role:

  • 10+ years of experience in IT industry

  • 3+ years of experience as a Delivery Manager

  • Service Delivery Management experience

  • Production & Infrastructure Support experience

  • Strong Project Management (5+ years)

  • Technical background with a thorough understanding of the software development lifecycle

  • Operational Process development experience

  • Exposure to project financials with the ability to develop and manage revenue, cost and profitability

  • Apply CGI quality methodologies across the portfolio; understanding a wide range of technologies offerings delivered to a large number of clients.

  • Solid organizational skills and ability to work with multiple priorities

  • Excellent verbal, written, and interpersonal communication skills interpersonal skills including the ability to work with diverse personalities.

  • Solid documentation skills.

Desired Skills:

Experience working in Banking and/or Financial domain


Bachelor's degree in Computer Science, Information Systems, Business or related field. Experience may be considered in lieu of a degree.



  • Project Management
  • SDLC
  • Delivery Management

What you can expect from us: Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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Service Delivery Manager

CGI Group Inc.