Service Delivery Lead (Sdl)

Job Description BAE Systems is seeking an experienced Service Delivery Lead (SDL) who will be responsible for establishing, refining, and overseeing IT service delivery to internal and external customers. This position will support a contract tasked with designing, developing, implementing, and maintaining onsite and cloud-based enterprise IT solutions for an intelligence customer in the Washington Metropolitan Area.

Successful candidates shall ensure that policies and processes are in place to deliver consistent, efficient, and effective services. Additionally, they will engage customers, evaluate their feedback, and develop quality improvement processes.

Additional Responsibilities include:

• Determining usage specifications

• Transposing the requirements to system utilization specifications.

• Determining the required resources.

• Preparing and maintaining a capacity plan.

• Monitoring the performance and performing fine-tuning.

• Performing improvements to achieve the agreed service level and usage specifications.

Required Education, Experience, & Skills

• Bachelor's Degree in business, engineering, computer science, or related technical field.
• 10+ years of experience directly related to IT services.

Preferred Education, Experience, & Skills

• Experience managing technical/support teams in a related subject area to that of the TOR.

• Experience utilizing IT service planning.

• Experience performing in medium to large scale operations of IT Service Management.

• Experience utilizing service delivery in a government systems and services environment.

• Experience utilizing Agile development, DevOps, and knowledge management.

• ITIL certification.

Pay Information

Full-Time Salary Range: $147300 - $250400

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:

At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.