Service Delivery Guardian

Broadridge Newark , NJ 07101

Posted 4 months ago

Broadridge is growing. We are seeking an experienced Service Delivery Guardian in our Newark, NJ office. In this role, you will provide support for Tier 1 clients. You will lead the client relationship across all applications. You will ensure clients receive timely and accurate updates on all open issues to ensure happiness and maintain positive relationships. You'll provide issue resolution and workflows with the Development group for all production and UAT testing. You will review discussions and improvement requests.

See how you can contribute to our fast-growing team below.

Responsibilities:

  • You will support production implementations and upgrades to clients' production regions

  • You will facilitate disaster recovery/BCP requirements, daily/weekly/monthly metrics reporting, service level agreement handling, and post-mortem

  • You will handle day to day client activity and disaster recovery/ BCP testing support

  • Responsible for tracking any open issues, ensuring continuous updates to the client

  • You will manage issue resolution and workflows with Development for all Production and UAT testing

  • Periodic metric reporting

  • Incident Management coordination including delivery of client facing PMs and tracking action items

Qualifications:

  • 5+ years of experience in client services/account management

  • Prior experience w/ BPS a plus

  • Prior custody processing and project/program management a plus

  • A self-starter with excellent verbal, written and presentation skills

  • Knowledge of brokerage process in Fixed Income and Equities markets

The Rewards:

  • A platform to build strong professional working relationships with clients, fellow associates and management

  • An opportunity to join a dynamic organization that will guide you in developing your career and growth within our organization

  • A strong focus on personal learning and development to help you reach your professional development goals

  • A diverse environment where everyone feels accepted and can bring their full self to work every single day

  • Excellent benefits package including comprehensive healthcare, wellness benefits, home and auto insurance programs, tuition reimbursement, disability benefits, paid volunteer days and much more (This location has an onsite wellness center)

  • National Discount Programs - Through Broadridge's business partnerships, associates are eligible for discounts on various products and services available for business and personal use

  • LI-MR1

Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth.

Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at www.broadridge.com to learn more.

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster.

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."


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Service Delivery Guardian

Broadridge