Service Delivery Expert, Clinical Trial Management (Clinical Systems)

Novartis Pharmaceuticals East Hanover , NJ 07936

Posted 11 months ago

Job Description:

The Service Delivery Expert for Clinical Trial Management will play an important role to allow for the +500 clinical trials within Novartis to be run in the most efficient manner.

Within Clinical Trial Management the SDE assumes responsibility to ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations.

New demand will have to be identified and qualified, with the overall responsibility for steering proposals through the early phases of approval

The role is responsible for lifecycle management, driving continual improvements, and the management of change of the IT service, system and application.

IT services, systems, and applications are delivered within agreed service levels and appropriate levels of capacity to fulfill future needs are ensured.

Accountability areas:

  • Act as the primary connection between service delivery and the business for a given capability

  • Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations

  • Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.

  • Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval

  • Participate in establishment of budgets and investment proposals and obtain sponsorship and funding

  • Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit

  • Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions

  • Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions

  • Provide a uniform approach to the way in which customer feedback is handled and resolved

  • Ensure technology impact analysis is provided to business

  • Facilitates project kick-offs contributing to the success of a project team

  • Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
    817 million. That's how many lives our products touched in 2018.

And while we're proud of that, in this world of digital and technological transformation, we must also ask ourselves this:

how can we continue to improve and extend even more people's lives?

We believe the answers are found when curious, courageous and collaborative people like

you are empowered to ask new questions, make bolder decisions and take smarter risks.

We are Novartis. Join us and help reimagine medicine

Employment Type

Regular


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Delivery Expert US Master Data Management

Novartis Pharmaceuticals

Posted 2 days ago

VIEW JOBS 2/16/2020 12:00:00 AM 2020-05-16T00:00 With 350 associates across 40 countries, Commercial IT is the backbone for Novartis launch excellence and commercial/medical execution. We deliver integrated IT Solutions and Services within an eco-system of partners. We are hiring, adding 30 new roles to our team based in the United States. Here is your opportunity to work with the latest technology to make an impact and support a multimillion portfolio in an innovative, unbossed environment. Act as the primary delivery lead for the business – US MDM -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met Patient Services help enable patient engagement and improve outcomes by helping patient get onboarded to Novartis therapies in a timely manner. The person in this role will have an opportunity to directly impact patient engagements and shape our contribution to patients. * Act as the primary connection between service delivery and the business US Master data management program and have these responsibilities: * Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations * Understand the processes, plans, objectives, drivers, and issues related to business capability, as well as the appropriate external policies and regulations. * Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval * Participate in the establishment of budgets and investment proposals and obtain sponsorship and funding * Ensure the introduction of new/modified services happens in a planned, controlled and timely manner to minimize disruption and maximize the benefit * Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions * Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions * Provide a uniform approach to how customer feedback is handled and resolved - Ensure technology impact analysis is provided to business * Facilitates project kick-offs contributing to the success of a project team * Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope KEY PERFORMANCE INDICATORS / MEASURES OF SUCCESS * Completeness and accuracy of business demand capture * Project execution (quality, time, cost) * Project quality (meeting customer problem) * Process efficiency * IT services risk mgmt. recorded / managed * Customer Satisfaction * Service quality: timely and accurate reporting (i.e. Service performance and CSAT analyze) JOB DIMENSION Complexity: Responsible for large IT US MDM delivery roadmap of solution delivery, oversight and integration at global & local level; Manage service portfolio and provide input for medium complexity systems, regional or large/complex market scope Understand interconnected business capabilities in the area of Marketing and end to end patient engagement Influence: Global/Regional/ local stakeholder engagement to plan, review and deliver services at a global level Working across internal and external business and technology teams to assess interdependencies Education: Bachelor's Degree in Engineering/Computer Science or relevant equivalent experience Experience Must Have: * >= 15 years of business and IT experience related to all aspects of people process and technology related to Enterprise MDM programs * High learning agility, curiosity, and a strong desire to partner with internal and external stakeholders to deliver solutions * Leadership skills in geographically/functionally dispersed teams * Good knowledge of bus process analysis & design, sys architectures, technology related to Master Data Management implementations and its peripheral technologies such as Data and message Integration, Micro service architecture, Data Quality and data profiling tooling. Prefer experience with TICBO EBX and TAMR toolsets ; * Strong business consulting, customer relationship and negotiation skills * Comfortable in matrix * Capability to think strategically and create delivery roadmaps Experience Nice to Have: * 10+ years exposure to Delivering MDM solutions across Domains, Pharma Domain a plus. * 7+ Years of Core TIBCO EBX Product offering, Data Integration and MDM data Life cycle. Position will be filled commensurate with experience Why consider Novartis? 799 million. That's how many lives our products touched in 2019. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives? We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges. Imagine what you could do at Novartis! Novartis Pharmaceuticals East Hanover NJ

Service Delivery Expert, Clinical Trial Management (Clinical Systems)

Novartis Pharmaceuticals