The Service Delivery Expert for Clinical Trial Management will play an important role to allow for the +500 clinical trials within Novartis to be run in the most efficient manner.
Within Clinical Trial Management the SDE assumes responsibility to ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations.
New demand will have to be identified and qualified, with the overall responsibility for steering proposals through the early phases of approval
The role is responsible for lifecycle management, driving continual improvements, and the management of change of the IT service, system and application.
IT services, systems, and applications are delivered within agreed service levels and appropriate levels of capacity to fulfill future needs are ensured.
Act as the primary connection between service delivery and the business for a given capability
Ensure IT services are aligned with business strategy, business objectives, business requirements, standards and regulations
Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.
Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval
Participate in establishment of budgets and investment proposals and obtain sponsorship and funding
Ensure the introduction of new / modified services happens in a planned, controlled and timely manner to minimize disruption and maximize benefit
Provide IT consulting to the capability stakeholders, educate them on IT processes and methodologies and drive adoption of global solutions
Ensure service adherence with quality, compliance and security standards and delivery of associated corrective service actions
Provide a uniform approach to the way in which customer feedback is handled and resolved
Ensure technology impact analysis is provided to business
Facilitates project kick-offs contributing to the success of a project team
Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
817 million. That's how many lives our products touched in 2018.
And while we're proud of that, in this world of digital and technological transformation, we must also ask ourselves this:
how can we continue to improve and extend even more people's lives?
We believe the answers are found when curious, courageous and collaborative people like
you are empowered to ask new questions, make bolder decisions and take smarter risks.
We are Novartis. Join us and help reimagine medicine