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Service Delivery Executive (Cde) - Cloud Image Archiving - Plano, TX Or US Remote

Expired Job

NTT Data Corporation Plano , TX 75023

Posted 4 months ago

Req ID: 27060

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

NTT DATA Services currently seeks a Service Delivery Executive (CDE) to join our Cloud Image Archiving team. This job would preferably be located at our Plano, TX office, but will also consider work from home within the US.

Role Responsibilities

  • Lead and drive delivery teams to deliver services under ITIL methodologies and processes

  • Lead and drive application support teams to exceed contractual service and operational level agreements

  • Champion and drive High Reliability Organization (HRO) principles within the delivery organizations

  • Actively lead and drive the implementation of innovation within the delivery organization

  • Lead and drive continuous improvement, efficiencies, best practices, delivery transformation activities within the delivery organization

  • Own Net Promoter Score (NPS) and Customer Satisfaction (CSAT) improvement action plans

  • Customer advocate and trusted customer advisor; "Customer First" attitude

  • Actively support Client Executive (CE) in business development revenue growth opportunities

  • Actively mine customer for business opportunities in conjunction with Client Executive (CE)

Requirements

  • 12-15 years' relevant experience in clinical data management, inclusive of clinical imaging service delivery

  • Subject Matter Expert (SME) in clinical imaging archive and cloud hosting

  • ITIL methodologies and framework expertise

  • Experience working with large leveraged IT organizations

  • Experience with business development lifecycle

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


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Service Delivery Executive (Cde) - Cloud Image Archiving - Plano, TX Or US Remote

Expired Job

NTT Data Corporation