Summary: The Service Delivery Engineer relies on instructions and pre-established guidelines to perform the functions of the job. Responsibilities include monitoring and response to hardware and software issues utilizing company service desk as well as a variety of hardware/software tools and techniques.
Job Duties and Responsibilities include the following:
Maintain, install and support all elements of our desktop environment including configure related hardware/software such as desktops, servers, printers, scanners, and other peripherals;
Provide on-site support for our remote branches when necessary;
Follow established cyber security policies and procedures;
Conduct software and systems troubleshooting, support, and training to end users;
Provide a high level of customer service to internal and external customers;
Perform required duties with MS Active Directory environment;
Maintain current knowledge of relevant technology as assigned;
Complete project work on time while meeting our high quality standards;
Travel, on call, and after hours support will be required;
Participate in special projects as required; and
Other work related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have excellent customer service and strong communication skills;
Must be able to work independently as well as with a team;
Must be self-motivated and proactive work ethic;
Must have strong detail orientation and organizational, interpersonal, communication and customer relation skills;
Must be able to perform routine maintenance on various kinds of computer and server equipment;
Must be knowledgeable in Microsoft Windows, Microsoft Office, and other workstation software and hardware;
Must have knowledge of commonly used system engineering concepts, practices, and procedures;
Must have a working knowledge of Windows Server and Linux Server;
Must have a working knowledge of VMware and MS SCCM;
Must have reliable transportation, a clear driving record, and meet the requirements of the bank vehicle assignment if desired;
Must have flexibility to be on call and available after normal business hours;
Must be able to pass background and credit screening process.
Education and/or Experience:
High School education or general education degree (GED) required;
Associate or Bachelor's Degree in a computer related field preferred, or two (2) or more years' related experience; and/or equivalent combination of education, training and experience;
Zero to four (0-4) years' of experience in Service Delivery or Help Desk support preferred;
Desktop imaging experience a plus; and
Banking experience strongly preferred;
Happy State Bank