Service Delivery Engineer - Amarillo Taylor Branch

Happy State Bank Amarillo , TX 79105

Posted 2 months ago

Summary: The Service Delivery Engineer relies on instructions and pre-established guidelines to perform the functions of the job. Responsibilities include monitoring and response to hardware and software issues utilizing company service desk as well as a variety of hardware/software tools and techniques.

Job Duties and Responsibilities include the following:

  • Maintain, install and support all elements of our desktop environment including configure related hardware/software such as desktops, servers, printers, scanners, and other peripherals;

  • Provide on-site support for our remote branches when necessary;

  • Follow established cyber security policies and procedures;

  • Conduct software and systems troubleshooting, support, and training to end users;

  • Provide a high level of customer service to internal and external customers;

  • Perform required duties with MS Active Directory environment;

  • Maintain current knowledge of relevant technology as assigned;

  • Complete project work on time while meeting our high quality standards;

  • Travel, on call, and after hours support will be required;

  • Participate in special projects as required; and

  • Other work related duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have excellent customer service and strong communication skills;

  • Must be able to work independently as well as with a team;

  • Must be self-motivated and proactive work ethic;

  • Must have strong detail orientation and organizational, interpersonal, communication and customer relation skills;

  • Must be able to perform routine maintenance on various kinds of computer and server equipment;

  • Must be knowledgeable in Microsoft Windows, Microsoft Office, and other workstation software and hardware;

  • Must have knowledge of commonly used system engineering concepts, practices, and procedures;

  • Must have a working knowledge of Windows Server and Linux Server;

  • Must have a working knowledge of VMware and MS SCCM;

  • Must have reliable transportation, a clear driving record, and meet the requirements of the bank vehicle assignment if desired;

  • Must have flexibility to be on call and available after normal business hours;

  • Must be able to pass background and credit screening process.

Education and/or Experience:

  • High School education or general education degree (GED) required;

  • Associate or Bachelor's Degree in a computer related field preferred, or two (2) or more years' related experience; and/or equivalent combination of education, training and experience;

  • Zero to four (0-4) years' of experience in Service Delivery or Help Desk support preferred;

  • Desktop imaging experience a plus; and

  • Banking experience strongly preferred;

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Service Delivery Engineer - Amarillo Taylor Branch

Happy State Bank