Service Delivery Consultant - Network Operations

Bank Of America Corporation Denver , CO 80208

Posted 3 months ago

Job Description:

Position Summary

We are looking for a motivated and experienced leader to be part of our payment networks operation team. You will be responsible for the build out of a payment network, managing network mandates, and working with our internal technology teams to update our systems in support of external and network related change. Applicant should be a card payment network expert, and have a passion for execution and operations.

Provides comprehensive solutions to complex problems or needs. Leads major projects, programs or processes with significant business impact involving cross-functional teams.

Influences strategic direction and develops tactical plans. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives.

The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code do not manage people.

Required Skills

  • Program Management and strong process background

  • Mastery of the Microsoft Office Suite

  • 5+ years managing multiple projects

  • Mastery of Software Delivery Lifecycle timelines and dependencies

  • 5+ Years managing network operations for a major network such as VISA, MasterCard, Amex, Etc. - including network mandates and internal projects

Desired Skills

  • Experience liaising between technology and line of business teams, including senior and executive leaders within the line of business

  • Experience managing an alternative payment network

Enterprise role description

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results.

Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participates with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal IT management for the resolution of unresolved problems, complaints and complex service requests.

Provides the client areas with technology products and service alternatives that improve the IT service delivery process. Associates in this job code do not manage people.

Posting Date: 08/19/2019

Location: Denver, CO, REPUBLIC PLAZA, 370 17TH ST, Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST, - United States

Travel: Yes, 25% of the time

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Capability Network Supply Chain Coupa Consultant


Posted 2 days ago

VIEW JOBS 11/15/2019 12:00:00 AM 2020-02-13T00:00 Organization: Accenture Capability Network, Supply Chain & Operations Location: Negotiable Travel Required: 100% About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world's largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Capability Network: If you are looking for a career with unparalleled global impact, then Accenture invites you to learn more about our rapidly expanding Capability Network. Over 2,000 management consulting and strategy professionals work in the Capability Network at Accenture. Based in a network of prominent locations, Capability Network professionals specialize in providing cutting-edge Industry and Functional expertise and leveraging the power of Accenture to bring measurable value to our clients worldwide. Join the Capability Network and always have the backing of the established brand of Accenture to deliver large scale transformational change. Grow your career and experience a stimulating, fast-paced environment working with prestigious clients on diverse projects to solve significant business challenges. You will deliver lasting impact as you work as part of a highly specialized team, combining overseas client-site work with opportunities based locally, and contribute to high performance through continuous collaboration and knowledge sharing. For more information visit Key responsibilities for Sourcing & Procurement professionals may include: * Participating in Project Management activities (PMO, status calls, operational committee) * Addressing both strategic and operational Sourcing and Procurement topics * Supporting team through problem definition, issue identification and work plan development using problem solving principles and past experience * Supporting process design activities, formulating the specific solutions to address prioritized requirements (Workshops, Agile prototyping) * Supporting implementation activities for organization, processes and business content Supporting Change Management activities to prepare the client for deployment and adoption (Change Program, Operating Model & Organizational alignment, Communications, Trainings) * Executing Supplier Enablement methodology (Supply Base segmentation, Communications, Connectivity) * Supporting the collection and analysis of large amounts of data, developing key insights / findings, and proposing solutions to Procure to Pay issues. * Coordinating Master Data activities with the client and the technical teams Accenture Denver CO

Service Delivery Consultant - Network Operations

Bank Of America Corporation