Service Delivery Analyst Specialist

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

1 - 5%

Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team

We are seeking a dynamic and experienced Service Design and Transition Coordinator to join our team at Worldpay. As the Service Design and Transition Coordinator, you will be responsible for overseeing the performance and delivery of services to ensure that our customers receive exceptional support and satisfaction. You will work with a small team of Service Design and Transition Management Specialists, collaborating with projects to maintain and improve service levels across all areas of the business.

What you will be doing

• Leadership: Orchestrate support for a wide variety of projects and project contributors. Work with other IT and Product leaders providing guidance, support, and training to ensure optimal performance and professional development.

• Service Design: To identify and confirm the support teams, their scope of involvement, and the key performance indicators for new and updated services.

• Service Transition: Will coordinate the activities and deliverables to prepare services for optimal IT support.

• Process Improvement: Will work with the team to improve and refine the existing process while identifying opportunities to better serve our internal and external customers.

• Stakeholder Communication: Serve as a central point of contact for internal stakeholders regarding service level agreements, project progress, and service improvement initiatives, fostering strong relationships and ensuring alignment of priorities.

• Risk Management: Identify potential risks and vulnerabilities in service delivery processes and develop mitigation strategies to minimize disruptions and ensure business continuity.

• Reporting and Analysis: Prepare regular updates on project progress and service readiness for team management, highlighting achievements, areas for improvement, and actionable insights.

What you bring:

• Bachelor's degree required.

• Minimum of 3+ years IT Service Design/Transition process experience

• Minimum of 5+ years of experience within the fintech or financial services industry.

• Proven leadership experience, with a track record of effectively orchestrating and guiding multiple stakeholders from a wide variety of teams.

• Strong understanding of ITIL and agile methodologies

• Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.

• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization

Bonus if you have:

• Proficiency in using service management tools and platforms, such as Salesforce, ServiceNow, or similar systems.

• Relevant certifications e.g. ITIL Cert 4

• Incident Management experience is a huge bonus.

• Fluency/proficiency in Spanish

What we offer you

• A competitive salary and benefits

• A variety of career development tools, resources, and opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry.

• Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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