Service Customer Care Rep

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

SERVICE CUSTOMER CARE REPRESENTATIVE / DISPATCHER

Responsibilities:

• Process incoming calls from both Crown customers and Service Technicians

• Dispatch technicians

• Enter technician payroll hours

• Process parts and service billing

• Create daily work orders

• Maintain records and files

• Assist other departments as needed

Qualifications:

• High school diploma or equivalent

• Excellent phone skills

• Good communication, organizational, math and computer skills

• Experience with Microsoft Office

• Leadership skills, technical experience and knowledge a plus

• Ability to multitask

If you possess these qualifications and wish to be considered for this position, please complete your candidate profile and submit an application.

If you have any questions regarding this Job Requisition, please contact Karin Thilges in the Human Resources Department at extension 78611.

Nearest Major Market: Kansas City

Job Segment: Customer Service Representative, Warehouse, Customer Service, Sales, Manufacturing