Service Counter/Help Desk Technician - Day Shift

Seeking a Service Counter Technician to serve our DoD customer. The Service Counter Technicians will work in a team environment to assist in supporting JSP end users.

Responsibilities:

• Providing technical assistance to clients via in-person interactions

• Assisting clients with troubleshooting devices, software applications, and VPN connections.

• Greeting clients and visitors with a professional demeanor.

• Maintaining accurate records of client accounts, technical configurations, and service requests.

• Assisting with office tasks such as data entry, inventory management, and equipment maintenance.

• Providing guidance and instructions to clients on using our technical solutions effectively.

Required Skills and Experience

• Two Years of Help Desk Experience required

• 8570 Level II Certification - Security+ required

• Must have a minimum of an active Secret Clearance

• Strong Customer Service skills

• Strong organizational and time management skills

• Good written, oral, and interpersonal communication skills

• Ability to work in a fast paced and changing environment

• Familiarity with ticketing systems required, ServiceNow systems would be an asset

Physical Requirements:

• Sitting for long periods

• Standing for long periods

• Ambulate throughout an office

• Stoop, kneel, crouch, or crawl as required

• Lift and carry weight up to 50 pounds (on as needed basis)

Desired Skills and Experience

• Associates Degree

• Vendor certification in the technology being applied such as Microsoft MCP, MCT, MTA or Novell CNE" Certification

• HDI Desktop Support Technician or A+ Certification

Required Clearance

• Active DoD Secret security clearance

EOE M/F/Disability/Vet