When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 2 million residential, commercial, industrial and motor fuel propane customers. Together, our 8,500 dedicated professionals will deliver 1.5 billion gallons of propane from 1,400 distribution points across the United States.
The Service Coordinator will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The service coordinator will partner with the customer experience team and field operations to ensure that service revenue targets are met. Subject Matter expert for all utilization tools and dashboards associated with this function
Must have prior experience with technician routing/dispatching
Collaborates with others to ensure execution of objectives
Has strong interpersonal skills and customer service skills
Focused on meeting objectives while balancing technician and customer needs
Must be analytical and capable of translating data into actionable results
Duties and Responsibilities:
Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures
Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
Emergency dispatching - Coordinate ETA with Drivers/Service Technicians and Customers
Work with District Operations to incorporate local knowledge to increase scheduling optimization
Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditions
Review district dashboard and service health check daily - identify aging open service orders, upcoming PFI, and recertification's and ensure work is scheduled.
Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.
Work with District Operations to prioritize, schedule or eliminate aging open work orders
Work with District Operations to ensure data collation and service work is posted daily
Follow up on work that remains outstanding in service order pool and in CRM
Partner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessary
Knowledge, Skills, and Abilities:
Knowledge of Safety protocols
Ability to understand and relate technical requirements
Proficient in Microsoft office products, such as PowerPoint, Word, and Excel
Strong communication skills (both written & verbal)
Effective problem-solving skills & acute analytical skills
Customer service orientation
Detail oriented with strong organizational & time management skills
Education and Experience Required:
3 years' experience in service technician scheduling and/or logistics
Propane experience a plus
Multi-location scheduling experience preferred
High School diploma required
AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.