Service Coordinator

Thresholds Chicago , IL 60602

Posted 3 weeks ago

Thresholds, a national leader in mental health services, is a recipient of the Chicago Tribune "Top 100 Workplaces" for five consecutive years and a 10-time winner of Chicago's "101 Best and Brightest Companies to Work For". Through our more than 100 Chicagoland locations and 30 innovative programs, Thresholds provides healthcare, housing, and hope for over 15,000 adults and youth.

The Service Coordinator works directly with the Housing Compliance Department to ensure appropriate service delivery to program participants, quality of data reporting, and project performance outcomes, including increasing income and non-cash benefit measures.


  • Ensures compliance with service delivery, data quality, and program outcomes for permanent supportive housing programs.

  • Completes eligibility and needs assessment of referrals from the Coordinated Entry System (CES).

  • Engages with Service Providers, establishes linkage agreements and negotiates Memoranda of Understanding, for program participant referrals.

  • Coordinates Intake Assessment for program participants with the appropriate project service partners based on the needs assessment of program participants.

  • Establishes a systematic process for program participant referral tracking and follow-up.

  • Monitors service delivery of project service partners to program participants, including reviewing personnel activity reports.

  • Maintains regular communications and collaboration with project service partners.

  • Collects, coordinates, compiles and submits service reports from partner service providers to HMIS data administrator and Grants Accounting Team.

  • Ensures grant compliance with program targets by identifying participants who are in need of income, employment, or are eligible for benefits and assists in connection to employment services and coordinates mainstream benefits applications.

  • Ensures grant compliance with program targets by coordinating with participant's care team and available legal resources to assist with social security or disability applications through SOAR or other means. Coordinates or directly assists in applications for SNAP, TANF, and other mainstream and non-cash benefits applications.

  • Conducts annual audits and files reviews for partner agency service providers.

  • Manages the Scattered Site Peer to Peer Program (P2P) to engage housing participants who are disengaged from services. Trains and supervises Peer support team, reviews and approves invoices and peer activity reports.

  • Facilitates housing retention and eviction prevention measures.

  • Conducts well-being checks for scattered site participants.

  • Maintains detailed activity log and submits to Grants department for appropriate billing purposes.

  • Collaborates closely with Thresholds Housing Administration team assigned to this project and engages with the entire team.

  • Provides data to Grants department for grant reporting and compliance, as needed.

  • Provides accurate and timely information to their supervisor(s) on all topics and issues related to the project operations and wellbeing.


  • May be required to assist in evaluation of clinical performance outcomes through reporting data to systems integration specialist and team.

  • May be responsible for assuring that all appropriate safeguards are in place with regard to the confidential files maintained within the Housing Administration.All records are to be maintained in such a fashion as to prevent unauthorized access as well as to reasonably protect them from fire, water damage or other hazards.Electronic records will be backed-up in accordance with agency guidelines.



  • Bachelor's Degree is required, preferably in Social Work, Psychology, or other field related to mental health. Relevant experience may be substituted at the discretion of the supervisor.


  • Two (2) to four (4) years of relevant work experience is required.

  • Case management knowledge and experience in a healthcare setting, including utilization management is preferred.

  • Demonstrated knowledge of community service providers.

  • Experience with Motivational Interviewing.


  • Current and valid driver's license.

  • Experience at working both independently and in a team-oriented, collaborative environment.

  • Demonstrated proficiency in the use of e-mail, data reporting, recordkeeping, and MS Office applications.

  • Familiarity with policies, procedures and priorities of community Continua of Care.

  • Familiarity with policies and procedures of funding agencies such as but not limited to HUD, DFSS, Illinois Division of Mental Health and other project funding sources.

  • Regular access to a personal vehicle is strongly preferred. Must obtain and maintain $100,000/$300,000/$100,000 bodily injury and liability insurance.Subject to validation every six months.

  • May be required to provide transportation for members of the program using a Thresholds provided vehicle or personal vehicle. Must be 23 years of age and must meet all insurance carrier's requirements.Subject to annual Department of Motor Vehicles license verification.


  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office work).

  • Able to exert up to 10 pounds of force occasionally and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

  • The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, expansive reading, or visual inspection.

  • Able to receive detailed information through oral communication and make fine discriminations in sound.

  • Able to express or exchange ideas by means of the spoken word.

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Service Coordinator