Service Coordinator - Roofing

About Us

We are a commercial roofing provider that services the south east Michigan area. We provide repair and new roof installation services to commercial customers. We operate based on a set of (5) core values: Do what's best for the customer, support your team, go home safe, say/do 100% and always improving.

About the Position

The Service Coordinator is the nucleus of our Service Department. Typical responsibilities include but are not limited to:

• Communicate with customers to understand their service needs and provide updates on service requests.

• Maintain service records and documentation in our web-based system (FCS)

• Scheduling of service visits and communicating with customers about scheduling.

• Finalizing invoices (proof reading, fixing issues and publishing).

• Sending out daily schedule.

• Creating proposals/estimates.

• Answering customer questions about services rendered or proposals.

• Performing administrative tasks within (FCS).

• Collaborate with the service team to ensure quality workmanship and customer satisfaction.

• Finalizing timecards to be processed for payroll.

• Completing General Contractor prequalification packets.

• Assisting Service Manager.

• General Administrative Support.

• Take ownership of issues and drive them to ground.

About You

You must have prior success in providing stellar customer service in a service industry-related capacity. You must be willing to learn our processes/systems. You will need to be excellent at keeping organized in a face paced environment and have a continued desire to learn. You should be driven, tech savvy, a fast learner, problem solver, critical thinker, analytical/attention to detail and appreciate autonomy.

Resume must reflect 4+ years' experience in:

• Office setting

• Customer Service

• Detail oriented data entry

• Working with technology such as Excel, Word, Adobe PDF, and Gmail

Any experience in the following is a bonus but not necessary:

• Roofing

• Service-related industry dispatching

• FCS platform

• Project management/estimating

The Schedule

Typical working hours are Monday-Friday 7am-4pm. Full time on-site position.

Benefits

• 6 paid holidays after 90 days.

• PTO

• Medical/Dental/Vision benefits

• 401(k) matching

• Performance based bonus opportunities

• Employee/Customer referral bonuses

Pay negotiable based on experience, starting at $44,000 per year