Receives referrals and verifies information is complete and accurate. Coordinates appropriate staff to provide health care service to patients in the home and institutional settings according to needs identified in the initial patient assessment form. Answers and screens phone calls. Understands and meets the needs of the patient with empathy and concern. Exhibits an At Your Service attitude in business contacts.
Assigns appropriate qualified level staff and updates personnel files for availability to assign cases.
Establishes and maintains staff files in accordance with state regulations including, but not limited to current state license or certificate, immunizations, physical updates, malpractice insurance, orientation and continuing education certificates, and initial orientation to the Health System.
Works with other agencies, facilities, physicians, patients and families.
Ensures timely case assignment.
Solves problems for customer/patient relations.
Performs related duties, as required.
High School Diploma or equivalent, required.
Experience in a medical setting, preferred.
Knowledge of billing procedures, required.
Northern Westchester Hospital