Service Coordinator

Posting Details

Position Information

Working Title Service Coordinator Department University Registrar Compensation Title Position Number 30015000 Position Status Regular Work Schedule

Monday-Friday

8:15-4:30

Hours per Week 37.5 Months per Year 12 Commitment to Inclusive Excellence

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Purpose of Position

To provide quality service to the students, faculty, administration, and general public who contact the Office of the University Registrar via telephone, email or mail, or in person. The position requires a thorough understanding and knowledge in the areas of university policies and general information, registration, academic records and course information.

In addition, this position requires an understanding of all other processes performed in the office in order to provide quality service.

Primary Responsibilities

Processing requests for official academic transcripts for NKU students and alumni.

• Certifying of Undergraduate graduation for various academic departments.

• Audit academic records, as needed, and resolve Degree Verify inquires, as needed.

• Supervision and customer service. serves as part of the service team in providing leadership in the service area of the office.

• Assists students with registrar services such as ordering academic transcripts, enrollment verification, address changes, demographic changes, registration, permits, catalog changes, graduation document collection/ grades, deceased students, non-attendance, Directs students to appropriate staff who handle other issues such as academic renewal, transfer credit evaluation, financial assistance, residency, veterans' benefits etc.

• Assists student employees in the office who answer phone calls. Responds to inquiries from parents, faculty, staff, administrators and external agencies concerning university policies and procedures. Troubleshoots and resolves problems with class registration.

Data Maintenance:

• Data entry and processing requiring thorough understanding of multiple screens in SAP and their impact across the office and the computer system.

• Includes posting changes affecting the GPA and the academic record, processing changes of program, auditing academic records, monitoring reports and updating/correcting records as needed.

• Maintains thorough knowledge of current and historical university policies and procedures, applying appropriately and verifying that all change requests comply.

• Researches and answers questions regarding academic records to internal and external individuals and agencies.

• Requires a high degree of organizational ability, attention to detail and ability to proof own and others' work. Assists with communication plans and outreach events.

• Maintains the office website including systematic and periodic quality control reviews.

System requirements and testing:

• Assists with defining data and system requirements for enhancement and/or new functionality in the SAP system. Participates in extensive testing in SAP during and after new or enhanced functionality implementation and during November and December each year when annual service packs are delivered by SAP.

• Identifies and helps resolve data problems and helps train the campus community on new and improved SAP functionality. Requires extensive technological skills pertaining to SAP, Microsoft Office Suite and other software used to complete daily tasks.

Qualifications

Bachelor's degree required and it is preferred that the degree be in a related field: MIS, CIS, Higher Education Administration or Leadership, Business, Communications, Counseling.

2 years of related experience required.

Excellent computer skills including but not limited to Microsoft Office Suites and SAP. Interpersonal communication skills, excellent use of English grammar and math skills.

The ability to analyze processes in order to improve efficiency.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education Bachelor's Degree Preferred Education Bachelor's Degree Minimum Experience 2 years Salary Pay Grade S67

Posting Detail Information

Requisition Number 2024S2021 Job Open Date 04/11/2024 Job Close Date Open Until Filled No Quick Link https://jobs.nku.edu/postings/13868 Is this an internal only posting?

Supplemental Questions