Service Coordinator - MOI Comprehensive Pain Management

Location: Columbia, Missouri

Shift: Monday

• Friday, 8a

• 5p, no weekends

Department: Comprehensive Pain Management Center

Salary Range: $16.68/hour - $26.31/hour (final salary based off experience)

ABOUT THE JOB

MU Health Care is seeking a Service Coordinator to join our Comprehensive Pain Management Clinic team. We're looking for a dedicated individual who can provide exceptional leadership and foster effective communication among our healthcare providers and support staff.

The ideal candidate excels in problem-solving, values accuracy and timeliness, and can guide and train our Patient Service Representatives. As a Service Coordinator, you'll play a crucial role in maintaining provider schedules, resolving billing issues, and overseeing daily operations. Join us and be part of a team that values your leadership, where your dedication to excellence and teamwork will shine, and where you'll have the chance to make a lasting impact on patient care.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility, and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision, and dental insurance coverage starting day one.

• Generous paid leave and paid time off, including nine holidays.

• Multiple retirement options, including 100% matching up to 8% and full vesting in three years.

• Tuition assistance for employees (75%) and immediate family members (50%).

• Discounts on cell phone plans, rental cars, gyms, hotels and more

• See a comprehensive list of benefits here.

JOB DUTIES

Act as liaison between management, health care providers and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures or working standards.

Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives. Perform

all aspects of unit specific tasks to ensure all tasks of revenue cycle are completed. Maintain accurate provider schedules in computer system. Complex decision-making and problem resolution.

Maintain accurate provider schedules in computer system.

Resolve complex billing issues.

Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions.

Oversee and complete various department specific projects. Perform supervisory functions necessary to maintain daily operations.

Provide leadership role to staff members utilizing knowledge gained through experience. Monitor daily workflow and

production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary.

Review/audit contracted collection agencies for appropriate collections.

May complete unit/department specific duties and expectations as outlined in department documents.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to operate a personal computer.

Ability to type depending upon the position available.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Four (4) years of customer service and or clerical experience. Education may be substituted in lieu of experience.

PREFERRED QUALIFICATIONS

Supervisory experience.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job.

The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.