Service Coordinator

Lyra Technology Group is seeking a Service Coordinator for one of our operating companies.

About Lyra…

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 50 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.

Your work as a Service Coordinator will includes several components:

• Being the first line of defense for all incoming client traffic.

• Creating service requests in our ticketing system via phone, e-mail, or manual entry.

• Assign service requests or tickets to engineers based on severity and engineer skill level.

• Prioritizing issues dependent on severity and client.

• Manage and organize engineers schedules so they are efficient and effective.

• Assist in scheduling onsite visits for field engineers at various clients.

• Scheduling and coordinating emergency onsite visits.

• Handle scheduling all in-house IT needs.

• Connecting all departments for scheduling and staffing needs.

• Ensure that our support tickets are completed according to our process.

Our ideal Service Coordinator has the following qualifications:

• Interpersonal skills.

• Customer awareness and being in tune to our clients.

• Ability to multitask in an extremely fast paced environment.

• Detail oriented.

• Organized and ability to prioritize.

• Ability to work independently and be self-motivated while still being a part of a team.

• Technical awareness having the ability to match technical issues to the proper resource.

• Typing skills ability to type quickly and accurately with proper grammar.

• Knowledge of Microsoft programs.

• Knowledge of ticketing systems.

If working and supporting clients in a help desk atmosphere sounds appealing to you, let's have a conversation!