Service Coordinator

Description

Position Overview:

Under the direction of the Sr. Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures. This is a non-supervisory position.

Responsibilities:

• Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.

• Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports

• Manage parts inventory

• Manage parts ordering

• Take all inbound customer service calls (estimated to be about 15-20% of workload)

• Assist field technicians in troubleshooting

• Create service SOPs

• Manage open box inventory and refurbishment process

• Maintain parts lists and technical drawings

• Seek, promote, generate, and communicate potential sales leads to outside sales staff

• Assist in scheduling, organizing, and attending tradeshows

• Assist in maintaining showroom

• Conduct service training

General Sales Support

• Cross train with Inside Sales Coordinators for coverage

• Become an additional contact for direct customer sales

• Assist Inside Sales Reps with managing sales duty overflow

• Assist and complete special projects as required

• Assist with customer visits to corporate offices or dealer meetings

• Communicate effectively and often with sales team, customers and all internal departments

• Prepare, manage, and ship sales materials to dealers.

• Assist with tradeshow set-up/teardown

Maintain Work Practices:

• All paperwork and database entries filled out completely and accurately

• Maintain work area to 5S standards as posted in work area

• Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

• Follow all related SOP's

• Other duties and responsibilities as needed

Requirements

Education:

• Associate degree or combination of equivalent of education and experience preferred

Experience:

• Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
• 1 - 3 years of experience in customer service preferred

Other Requirements:

• Proficient in Excel, Work, PowerPoint, Outlook, Internet

• Not required but strongly preferred: Experience in Microsoft CRM and SAP.

• Occasional domestic travel will be required

• Occasional field service work will be required

• Valid driver's license is required

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

• Health & Dental Insurance

• Company paid Life Insurance

• 401(k)

• Paid Time Off benefits

• Product discounts

• Wellness programs

EOE/M/W/Vet/Disability

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