Service Coordinator

Johnson Controls, Inc. Honolulu , HI 96812

Posted 2 weeks ago

What you will do

The qualified candidate will be integral in the continued success and growth of the district's service department possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills.

  • Must have attention to detail and excellent communication skills are required.

  • Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections.

  • Responsible for processing billing invoices

  • Create and manage service purchase orders

  • Procure and track of specialize security and nurse call parts

  • Order TSP parts

  • Daily processing of service inventory transactions

  • Support Service Integrity Representatives (proper hand-offs, DOA approvals, PO's and parts ordering)

  • Must have a positive attitude, ability to learn quickly, and able to work under pressure.

  • Excellent administrative skills are a must. Proficiency with MS Word and Excel required, Oracle and web based platform systems experience preferred.

  • Contact customer to communicate status changes.

  • Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

  • Validate and perform invoicing transactions for service calls in Oracle based computer systems daily.

  • Know and use formal and informal channels to achieve faster work results for the team.

  • Exercise independent discretion and judgment to solve problems regarding the daily administrative requirements.

  • Maintain and organize department records (both paper and electronic files).

What we look for

Required

High School diploma or equivalent certification required.

  • 2 years administrative experience, scheduling experience preferred.

  • 2 years of experience working in a corporate environment preferred.

  • Experience in Fire and Security or other major industries a plus.

  • Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint

  • Excellent verbal and written communication skills.

  • A strong work ethic and ability to communicate effectively with upper management.

  • Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.

  • Customer service mindset and high interpersonal savvy and approachability.

  • Consistent pleasant and professional demeanor toward all levels of team members.

  • Ability to complete assigned tasks with a minimum of guidance and oversight.

  • Ability to prioritize multiple tasks.

  • Must be able pass a pre-employment background and drug-screening.

What else you'll get

Supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

Additional Information

  • Overtime Status: Non-exempt
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Service Coordinator

Johnson Controls, Inc.