Service Coordinator

indiGO Auto Group is a globally recognized and award-winning company with an unparalleled dedication to outstanding customer care and operational excellence. indiGO Auto Group is an industry thought leader representing 27 timelessly modern franchised dealerships in seven US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, St. Louis, MO, Redwood City, CA, San Francisco, CA, and most recently Sugar Land, TX.

indiGO represents the very best in automotive brands: Aston Martin, Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, McLaren, Porsche, Rolls-Royce, Rimac, and Volkswagen. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Each of our dealerships work as a team, and our team strives to be the best for our customers. indiGO is proud to represent the best in luxury automotive brands as well the best people come and join us today!

What we are looking for:

indiGO Auto Group's Porsche St. Louis, is seeking a full-time Service Coordinator to join our team. This is a great opportunity to work for an exciting company in a fast-paced environment

This is what we offer:

• Opportunity to work in a cohesive and supportive team environment

• Comprehensive insurance plans - medical, dental, vision, life insurance, health savings account, and flexible savings account

• 401(k) plus match

• Unlimited professional training opportunities

• Paid vacation days, sick days, and holidays

• Opportunity for advancement in a growing company

Here is what an ordinary day of work may look like:

• Follows and abides by all company policies

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Extends a warm greeting to all incoming and outbound customers

• Communicating with customers through various channels

• Acknowledging and resolving customer complaints

• Knowing our products inside and out so questions can be answered accurately

• Keeping records of customer interactions, transactions, comments, and complaints

• Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers

• Ensure loaner vehicles are checked in properly for damage and fuel usage

• Ensure proper documentation requirements are met for all loaner contracts

• Maintain gas tank levels to make sure loaner vehicles are filled before loaning to customers

• Ensure loaners are lined up and ready for the early appointments in the morning

• Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels

• Communicating and coordinating with coworkers as necessary

• Provide feedback on the efficiency of the customer service process

• Maintains high customer satisfaction standards including follow up calls and emails to promote healthy CSI

• Confirm all client appointments prior to the appointment date, making adjustments if necessary

• Creating and maintaining work orders in absence of other service advisors

• Keeps service department forms, menus, and pricing guides up to date

• Handles overflow telephone inquiries regarding appointments and work in process

• Work closely with the Service Department, including attending Department meetings

The opportunity is for you if you have:

• High school diploma or equivalent

• Strong attention to detail

• Computer literacy, strong organizational and follow-up skills

• Previous customer service, sales, or telemarketing experience

• Maintain professional appearance and demeanor at all times

• Self-motivated and diligent

• Excellent written and verbal communication skills

• Ability to be insured to operate a motor vehicle

• Clear focus on delivering work of the highest quality

• Willing to submit to a drug test and criminal background check

This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.

indiGO Auto Group is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation and training.