Service Coordinator I

Ingersoll Rand Eatonville , FL 32751

Posted 2 months ago

At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit http://www.ingersollrand.com/.

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:

This position is responsible for providing outstanding customer communication, coordinating the service technician resources; as well as coordinating the administration of billing, loading information in systems, rental billing and purchase order generation.

Responsibilities:

  • Generate Revenue
  • Answer incoming service calls and schedule technicians. Process service requests. Generate and follow-up on service quotes and seek new business whenever possible.
  • Develop People
  • Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
  • Manage Cash
  • Ensure timely and accurate invoicing.
  • Control Cost
  • Managing inventory of rental fleets (repair status, location, etc. )
  • Ensure environmental, health and safety; and Operational Excellence adherence in the Customer Center. Assist with Auditing process.

  • Earn Customer Loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.

  • Order and receive parts for jobs. Ensure SARBOX compliance. Shipping and receiving activities. Service Request data entry and management. Loading lines into Sales Order Management Systems (Copes, Oracle, Siebel, MFGPRO). Submitting warranty claims and shipping parts to factory. Answering technical questions and problem resolution.

Skills/Qualifications:

  • High School Diploma or GED required; Degree preferred.

  • Three years minimum experience preferred, working in industrial service environment.

  • Proficient in Microsoft Office computer applications required.

  • Strong interpersonal and conflict resolution skills.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.

'734431


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Service Coordinator I

Ingersoll Rand