Service Coordinator

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

• Help coordinate and schedule various service requests such as Installations, Repairs and Preventative Maintenance.

• Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer

• Create service quotations for various types of service

• Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation

• Work closely with Customers, Field Service Engineers, and other internal teams

• Help with maintaining the Customer Relation Management (CRM) database

• All other duties as assigned.

Qualifications

• Must have excellent verbal and written communication skills.

• Must have Microsoft Office experience, i.e. Outlook, Word, Excel, Access and PowerPoint.

Education/Experience

• High School diploma or equivalent

• Must have at least 5 years customer service experience.

About Hamilton

• The anticipated hourly rate for this role is $22 - $26 per hour.

• Diverse portfolio of exciting and innovative design projects

• Tremendous opportunities for professional growth

• Commitment to sustainable design

• Competitive Compensation

• Excellent Benefits Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more

• Solid Stable Company

• Drug-free workplace

Mid Salary