Service Coordinator (Dispatcher)-Trane

Ingersoll Rand Laurel Meadows , SC 29169

Posted 7 months ago

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brandsincluding Club Car, Ingersoll Rand, Thermo King, Trane, American Standard Heating & Air Conditioning and ARO - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities, individuals with disabilities, and United States qualified protected veterans.


Responsible for routine planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers. Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned.

  • Coordinates service resources.

  • Assigns team members to project

  • Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.

  • Inputs project location to system.

  • Generates Work Order Documents, dispatches technicians, and notifies customers.

  • Responsible for customer interaction/satisfaction

  • Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians

  • Coordinates operations interaction with the Parts Department and Acquisition, as necessary.

  • Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.

  • Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.

  • Logs service start-up and service work requirements in job tracking system.

  • Responsible for generating, interpreting, and printing various assigned reports.

  • Flexibility to work overtime/weekends, as required.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience.

  • Working knowledge of office equipment and Microsoft Office products.

  • Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred not required.


Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Valid Driver's License (occasional field visits)

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift up to 25 lbs. Specific vision abilities required by this job include close vision, depth perception, distance vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.

dispatcher dispatcher dispatcher dispatcher dispatcher


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Service Coordinator (Dispatcher)-Trane

Ingersoll Rand