Service Coordinator

Let's Grow Together

Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.

The Coordinator, Service assists with various areas and aspects of Technical Solutions' service department for both team and departmental success. The position will assist with delivering and sustain service team requirements, key data for decision making, assist with inventory needs, and analysis for internal stakeholders.

• WHAT YOU'LL DO

• Service Department Support

• Prepare and/or initiate conversations regarding inventory movements for completed projects, repackable goods, warehouse damages, and other service needs,

• Works cross functionally to communicate with service team, warehouse personnel, and other distribution centers on incoming inventory transfers,

• Assist with validating accurate inventory purchase order for product receipt,

• Analyze required carton inventory and other service-related parts data, as well as forecast demand to determine optimal stock for departmental usage,

• Support service teams by analyzing weekly inventory levels and recommending actions to decrease SKUs,

• Evaluate, research, and resolve open inventory purchase order issues, as well as inventory discrepancies for the department,

• Request and monitor execution of cycle counts for service department,

• Assist with processing and updating SAP production orders for areas within the service department,

Administrative Support

• Perform system tasks to help facilitate end of month charge backs and P&L,

• Develop and maintain work instructions for repeatable tasks within the department,

• Assist with maintaining financial records and ensuring accuracy based on accounting standards,

• Provide backup support for administrative and project tasks.

• ABOUT OUR IDEAL CANDIDATE

• Education

• High School Diploma (or G.E.D.) High School Diploma or equivalent

• Associate's Degree (or equivalent experience) in Business Administration, Supply Chain or related degree.

Experience

• Minimum 3 years working in administrative position dealing with warehouse operations.

Other Skills, Knowledge, & Abilities

• Strong communication (written and verbal) and presentation skills.

• Ability to build relationships with internal and external stakeholders.

• Strong organizational and time management skills.

• Problem solving and critical thinking with attention to detail and follow-up.

• Self-motivated with the ability to work independently and within a team environment.

• Outstanding customer service skills and dedication to providing exceptional customer care.

• Must adapt well to change and successfully set and adjust priorities as needed.

• ADDITIONAL DETAILS FOR THIS ROLE

• This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid

• The salary (or hiring) range for this position is $35,360 - $41,600 per year ($17.00/ hr. - $20.00/hr. )

• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data.

• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives.

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2024/guidebook/

• WHAT WE OFFER OUR EMPLOYEES

• At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication

• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match

• Professional Development: We're committed to helping you grow in your career with opportunities for training and development

• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance

• Employee Engagement: Join a team that values your contributions and celebrates success together

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.