Service Coordinator Assistant

JOB DUTIES / GENERAL REQUIREMENTS:

The Service Coordinator Assistant serves internal and external customers by providing support and assistance with accounts receivable, invoicing, purchase order reconciliation and phone support. Provide clerical and administrative support to the Service Department as needed. Must be a self-starter who can perform well in a fast paced environment with exceptional attention to detail and customer service qualities.

Exceptional organization and customer service skills, ability to research and solve problems in a high pressure environment, good at multitasking, possess high energy level, teamwork focused, excellent phone, customer service, and data entry skills. Prior experience in commercial HVAC dispatching/service preferred. Experience in RS Means and COINS is also preferred

Answer incoming calls and act as a liaison to our customers; must be very personable with a warm, professional telephone demeanor.

Provide superior customer service to both internal and external customers.

Accounts Receivables collections.

PO Reconciliation.

Must be detail oriented, able to multitask, and handle fast paced, high pressure situations.

Self-starter with excellent organizational skills.

Must be able to utilize all Microsoft products proficiently to include Word, Excel, and Outlook.

HVAC or service industry experience is a plus but not required.

Other duties as assigned.