Service & Collision Process Improvement Lead

Lyft San Francisco , CA 94118

Posted 4 weeks ago

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft understands that the future of a seamless, amazing mobility experience requires more than a great app and great drivers. It also requires a great vehicle. This is why we've reimagined our Driver Hubs to include new vehicle services that will not only improve the experience for our customers, but also reduce some of the challenges that come with being a driver. Our in-house vehicle service centers, where drivers will get high quality, affordable maintenance and repair with lightning speed will be building out quickly.

As the Process Improvement Leader of our Service and Collision organization, you'll be responsible for the development, successful implementation and constant improvement of standard operating and technical procedures, workflows, and trainings, etc. The ideal candidate will be highly skilled in motivating, coaching and training people and effectively changing their behaviors and routines.

Our focus is on doing all work, exactly right, the first time. This thoughtful approach requires someone with logical planning skills and a resulting systematic approach to getting things done. You will be our primary resource in developing people, solving problems and delivering the highest quality work in the world.


  • Lead process improvement initiatives through the disciplined use of measurements, accountability, analysis and 8 Step Problem solving in order to arrive at best practices

  • Design, implement and improve operational processes for the most efficient servicing of fleet vehicles

  • Teach and Mentor teams to find ways to eliminate non-value added activity in service processes

  • Ensure that service requirements, quality and cost goals are met through continuous improvement

  • Coach and teach active problem solving, the concepts of continuous improvement, teaming and collaboration

  • Develop and evaluate personnel ensuring efficient operation of their function

  • Design and improve visual management systems

  • Integrate automotive maintenance repair and management systems

  • Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement

  • Drive operational excellence standards across the service organization

  • Ensures that policies and procedures align with corporate vision

  • Partner closely with all Lyft teams to serve our drivers and customers with quality

Experience & Skills:

  • Bachelors in Relevant Field

  • 2 years Experience with TPS style Problem Solving, Process Analysis and redesign

  • Experience with Six Sigma or Lean methodologies

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.

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Service & Collision Process Improvement Lead