Texas Roadhouse Holdings LLC Katy , TX 77449
Posted 1 week ago
Want to love your job? We're hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!
We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
A choice of medical plans that are best in class
Dental and Vision Insurance
Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
Adoption Assistance
Short-Term and Long-Term Disability
Life, Accident and Critical Illness Insurance
Identity Theft Protection
Employee Assistance Program
Business Travel Insurance
401(k) Retirement Plan
Flexible Spending Accounts
Tuition Reimbursements up to $5,250 per year
Quarterly Restricted Stock Units Program
Annual holiday bonus
We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie's Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, "We are a people company that just happens to serve steaks." Check us out, you won't be disappointed!
Position Summary
The Service Coach partners with the Managing Partners, store Managers, Training Coordinators, Regional Service Coach, Regional Beverage Manager and Market Partners to support Legendary Service, Training and People Development in each of their markets.
Responsibilities
Coach and develop Service Managers, Bar Managers, Assistant Service Managers and Front-of-House Key Hourly's
Plan and facilitate Service Manager and Training Coordinator conference calls
Plan and facilitate Service Manager and Training Coordinator round tables
Support Host systems
Support Bar systems
Role Model and train Bubbas 33 Operational Goals and Mission Statement
Plan and Facilitate Mission Statement University (MSU) rollout
Assist Market Partners with the selection of Service Manager of the quarter
Assist with Responsible Alcohol Service training requirements
Ensure proper sanitation and safety guidelines are met and adhered to in all stores
Service Manager Development
Coaches Leader at the Door and Leader at To-go
Coaches Service Managers on opening, shift routines, and Taste and Temp
Coaches Service Managers on proper scheduling, team sheets, and staffing pars
Partners with Service Managers and Bar Manager on Assistant Manager, Key Hourly, and Training Coordinator development - includes use of development workbook
Coaches Service Manager on driving sales through Service with Heart, building regulars, and partnering with the stores Local Store Marketer
Partners with Managing Partners and Market Partner to set development and sales goals for Service Managers
Partners with Service Managers to ensure passion, partnership, integrity and fun w/purpose are executed on each shift
Bar Manager Development
Coaches Manager at the Bar
Coaches Bar Manager on shift routines
Coaches Bar Managers on proper scheduling, team sheets, and staffing pars
Coaches Bar Manager on driving sales through Service with Heart, building regulars, and partnering with the stores Local Store Marketer
Coaches liquor cost and provides inventory support
Partners with Bar Manager to ensure passion, partnership, integrity, and fun w/purpose are executed on each shift
Coaches Taste & temp
Training Coordinator Development
Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators
Teach and support both Back-of-House and Front-of-House training systems
Drive the Champs program in Back-of-House and Front-of-House
Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class
Set quarterly goals with TCs that align with the Management team's goals
Partner with Service Managers and Kitchen Managers on planning and facilitating quarterly trainer meetings and outings
New Store Openings
Partners with store managers to develop new store opening coordinators and trainers
Leads and coordinates new restaurant openings
Interviews and hires all opening trainers and compiles training team for all new store openings
Supports opening management teams in their preparation for the opening
Supports opening management teams during and after the opening process
Conducts evaluations of opening trainer staff
Cross-trains opening trainers and oversees their development
Writes schedules for all opening trainers during new restaurant opening
Training Centers
Assists in the selection and development of each Market Partner's Training Center
Conducts training center validations
Partners with management team, Front-of-House and Back-of-House training coordinators, trainers, and Managers in Training (MIT's) on their development in the training center
Works with the Training Center's management teams to validate all facets of operations are being taught
Validate that the Manager in Training's (MIT) schedules fulfill current training guidelines
Partner with Training Center during MIT orientation
Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook
Qualifications
High school diploma or GED required; Bachelor's degree preferred
2 + years restaurant management experience
All Microsoft programs
Other Skills:
Excellent understanding of the role and job description of each manager, Training Coordinator and Key Hourly
Must be organized, detail oriented, and self-motivated
Flexibility with partnerships and schedules
Good communication and listening skills are a must
Excellent understanding of our culture and core values
The ability to give honest feedback to a Market Partner, Managing Partner, and Manager to ensure we are executing legendary training and development in our stores each and every day
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.
Texas Roadhouse Holdings LLC