Service Center Technician IV Lead

Overview

TriMetrix, WRMA's parent organization, is a woman-owned small business empowering organizations and communities to improve and manage their social service programs. We focus on our clients' needs, providing the technical know-how, collaborative spirit, and management expertise required to deliver effective solutions that last.

The TriMetrix team includes experts in training and technical assistance, ensuring our clients' teams are up to speed on day one, while being responsive to their needs and developing innovations to drive projects forward. We are currently seeking a Service Center Technician IV Lead. This position will provide leadership and technical assistance for an Information Technology Support Services contract with the Dept. of Interior.

This is an on-site position and will be performed in these two locations .... Lakewood, Colorado and Reston, Virginia

Responsibilities

The Service Center Technician IV handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support. The Service Center Technician IV shall manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.

The Service Center Technician IV shall independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution.

The Service Center Technician IV shall provide reports for technical support activity, property accountability, lead meetings and event schedules

Qualifications

AD or TTI Cert (BA/BS Pref)

A minimum of five years computer support experience required

Technician is familiar with standalone and network computers, local area networks and wide area networks. Specialized Experience:

At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.

PHYSICAL REQUIREMENTS

• Long periods of sitting

• Long periods of computer use

• Lifting up to 25 pounds*

• Long periods of focus

TRAVEL: This is a remote position, and travel (25% or less) is required.

BENEFITS:

Working at WRMA can provide for a very fulfilling and rewarding career. The contributions our employees make to our mission of improving the lives of children and families are invaluable to us. We offer opportunities for personal growth, competitive salaries, a generous benefits package, and opportunities to give back to your community.

HOW TO APPLY: To apply for this position, please go to our website, https://wrma.com/.

WRMA is an equal opportunity employer.

• This requirement may be waived with proper documentation.

HOW TO APPLY: To apply for this position, please go to our website, https://wrma.com/.

WRMA is an equal opportunity employer.

• This requirement may be waived with proper documentation.

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