Service Center Technician

Job Title Service Center Technician Position Type Student Division Finance & Administration Department Information Technology Job Description

• The service center technician position is an excellent opportunity to gain valuable help desk experience.

• Under general supervision, provides the first level of technical support for technology services within the university.

• Work with users to resolve technology-related issues through phone assistance, email and/or remote assistance (Bomgar) and provide follow-up support to assure high levels of customer satisfaction.

• Assist with queue management and ensure tickets are resolved accurately, timely, and according to priority.

• Help troubleshoot classroom technology such as projectors, cameras, speakers, and document cameras.

• Other duties as assigned.

• Standard operating hours for this position are 7:30 AM - 5:30 PM Monday through Friday. Technicians are required to fit their schedule within standard operating hours. Technicians are also required to open and close at least twice a week.

Required Qualifications

• Must be a currently enrolled student, registered for classes, and in good academic standing.

• Must maintain a 2.0 GPA or higher.

• Basic understanding of computer hardware and basic troubleshooting ability;

• Ability to work individually and also with team members;

• Must effectively communicate one on one with end users;

• Ability to efficiently manage your time in a fast-paced work environment

Preferred Qualifications

Experience with the following is preferred but not required:

• Windows OS

• Customer Service

• Mac OS

• Audio/Video equipment

• Microsoft Office Suite

• Mobile devices

• Active Directory Services

Physical Demands

Ability to sit for extended periods of time.

Salary $13.00

Posting Detail Information

Posting Number Number of Vacancies 1 Open Date 03/21/2024 Close Date Open Until Filled Yes Special Instructions to Applicant

After submitting your application, the next step in the application process is submitting your one-way video interview through Sparkhire. This interview will consist of 9 short-answer questions that gauge your technical knowledge and experience. Applicants can expect a call back within 3-5 business days of submitting their application and video interview.

Please direct any questions regarding your application to helpdesk@angelo.edu.