Service Center Representative

Ed Napleton Automotive Group Milwaukee , WI 53201

Posted 3 months ago

Napleton's Lexus of Milwaukee is growing and is looking for a motivated professional to help us deliver the best service experience in the industry! This is currently a part-time hourly position with bonus based on reaching certain milestones. Saturdays are included in the scheduling.

Job Responsibilities:

  • Handling of incoming and outgoing phone calls and emails.

  • Set appointments for service and gauge customer satisfaction.

  • Answer customer internet inquires by both email and phone.

  • Contact customers based on current marketing incentives.

  • Following up in a manner that results in the customer visiting the dealership.

  • Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.

  • Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.

Job Requirements:

  • Positive attitude

  • Excellent computer and phone skills required.

  • Ability to learn in a fast-paced environment.

  • Knowledgeable to call center environment.

  • Automotive experience helpful but not required.

  • Able to communicate persuasively with customers to set appointments.

Physical Demands: Constant sitting


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Service Center Representative

Ed Napleton Automotive Group