Service Center Representative

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.

Job Description

Service Center Representative

The Service Center Representative provides a prompt, efficient and professional response in a variety of areas within the Clough School of Theology and Ministry (CSTM), including day-to-day operations, support for Student Affairs and Career Services, and supervision of Graduate Assistants.

Reporting Relationship

This position reports to the Associate Dean, Finance and Administration.

Responsible for a variety of inquiries received from CSTM faculty, staff, students, members of the wider campus community and the public in all ancillary support areas. These include hospitality (reception / desk coverage), day-to-day operations, event support, student worker oversight, and Student Affairs and Career Services support. Additionally, the incumbent receives the necessary cross-training to allow him/her to handle other areas supported by the Service Center.

Essential Functions

Office Functions (70%)

●Fulfills general office work within CSTM Service Center, including greeting guests, responding to inquiries, and providing assistance to CSTM faculty, staff, students, as well as campus partners and the wider public.

●Staffs CSTM Service Center Front Desk.

●Serves as primary liaison with BC mailroom and handles all incoming and outgoing mail, UPS, FedEx, etc.

●Serves as primary liaison for maintenance of the copier/printer/scanners.

●Works with Associate Dean, Finance and Administration on submission of Facilities Work Order Requests.

●Maintains all supplies and forms.

●Works with the administrative team to coordinate orientation events in the fall, winter, and summer.

●Provides administrative support to the Associate Dean, Student Affairs and Career Services by:

○Coordinating the weekly Thursday community lunch

○Maintaining the Career Resources website.

○Updating email lists for annual CSTM Resume Book.

○Collaborating on the production and delivery of CSTM student-related communications, including the CSTM Student Handbook, CSTM Student Directory, the weekly newsletter, and student and alumni listservs.

○Providing administrative support for the CSTM Student Forum.

●Serves as part of CSTM administrative team, participating in regular meetings and the overall life of the school.

Graduate and Student Assistants (25%)

In collaboration with the Associate Dean Finance and Administration, trains and onboards new Graduate and Student Assistants in the CSTM Service Center and serves as a resource to all CSTM Graduate and Student Assistants. This includes:

Assisting with GA Orientation for CSTM GAs and SAs and partner GAs.

Coordinating Service Center GA and SA Orientation programs.

Developing and maintaining office schedule for Service Center GAs each semester (Fall, Spring, Summer).

Assigning Service Center GAs to cover events each semester (Fall, Spring, Summer).

Working with team of Service Center GAs on day-to-day operations and managing projects for which they are responsible.

Leading weekly Service Center GA meetings.

Coordinating GA support, if possible, over breaks.

Special Projects (5%)

●Works on special CSTM projects as assigned by the Associate Dean.

Some evening or weekend work may be required.

Normal office environment.

Hiring Range: $22.69/hr to $28.35/hr. Pay rate commensurate with relevant experience.

Requirements

Decision Making and Problem Solving

Must be able to multi-task, prioritize the workload, and demonstrate flexibility and teamwork within a customer-oriented environment.

Must be able to exercise initiative to provide resolution of each request.

Must be able to work independently and prioritize work as constantly changing demands prescribe.

Researches a variety of administrative/operational issues and recommends solutions.

Proactively informs the Associate Dean of issues.

Must be comfortable managing others (students) and operating in a matrixed environment in which demands from multiple constituents must be balanced.

An extremely keen attention to detail and

A high level of professionalism, discretion, and confidentiality are necessary.

Minimum Qualifications

University Core Competencies

These are the skills, knowledge, and abilities that reflect the mission and values of the institution and are critical to successful individual performance and organizational success. A baseline level of proficiency in each of the following competencies is required to perform the essential functions of any job role in the organization.

Teamwork, Customer Focus, Continuous Learning, Decision Making/Problem Solving, Communication, Applying Technology, Valuing Diversity, Big Picture Perspective, Openness to Change, Productivity, People Development.

Functional and Technical Competencies

Must have clear and concise verbal and written skills and the ability to effectively communicate.

Ability to listen to gain an understanding of each customer's issue.

Computer skills, including strong MS Office skills (Word, Excel) as well as specific technical packages as required. Willingness and ability to learn new software programs and technologies quickly (such as design and web content tools).

Strong communication and organizational skills.

Cooperative team player who works well independently and with others in a team-oriented, fast-paced environment.

Education/Training and Certification, Licensure, Registration Requirements

Bachelor's Degree preferred.

Background in theology and/or ministry preferred.

Experience

1-2 years of fiscal and/or administrative experience is preferred.

Demonstrated functional experience in MS Office and Google Suite.

Must have an understanding of or demonstrated aptitude for administrative and operations concepts, especially in higher education.

Strong customer service focus.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees

• Tuition remission for Spouses and Children who meet eligibility requirements

• Generous Medical, Dental, and Vision Insurance

• Low-Cost Life Insurance

• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans

• Paid Holidays Annually

• Generous Sick and Vacation Pay

• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.

Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.