Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Center Mechanic B

Expired Job

Ward Transport & Logistics Pittsburgh , PA 15201

Posted 3 months ago

To ensure the customer is always serviced first by providing efficient and safe, claim-free pickup, delivery service, and handling of freight. Develop and maintain good customer relations to grow our business. To exemplify Ward's Pallet Expertise when loading, unloading, sorting and handling freight by hand and/or using material handling equipment such as forklifts, carts, etc. Properly load/unload freight and correctly complete all required paperwork.

Please note this is a trainee position as the applicant may not have all of the driving experience to meet company driving guidelines. Selected candidate would be required to become driver qualified in accordance with company training process.

DUTIES AND RESPONSIBILITIES

Operational Services:

  • Develop and maintain effective relationships between the Company and the customer.

  • Perform pickup and delivery service on designated assignment within standards of the WEIMS system.

  • When required, unload and load trailer, either with or without assistance of dockworkers, with or without mechanical freight handling equipment. Properly perform task to assure safety and to prevent damage to cargo.

  • Ensure all shipment paperwork (pro numbers, manifest, bills of lading, shipping orders, freight bills, etc.) required to move with shipments are properly completed and that appropriate paperwork accompanies each shipment when delivered.

  • Reinforce marketing messages through daily conversations with customers. Work to understand and support targeted growth plans.

  • Load and unload freight under the direction of the lead dock worker or dock supervisor.

  • Strip trailers and move freight using appropriate freight handling equipment to appropriate trailers to be loaded according to specifications on manifests or other paperwork.

  • Correctly complete all required paperwork (stripping manifest, stacking report, road manifest, delivery loading report).

  • Plan the loading of freight into trailers to fully utilize available space and minimize risk of damage. Ensure stack racks are correctly used in appropriate lanes and ensure shipment integrity in support of our Pallet Expertise and the Stack Up Loading System.

  • Secure load to prevent shifting, falling and damage to the freight using stack bars, stretch wrap, stack rings and rope, dunnage and cardboard.

  • Count and inspect all shipments and make appropriate notations on manifests for any exception (overage, shortage, damage).

  • Promptly report any O S & D problems or improper loading using the damage load report. Apply appropriate O S & D labels to freight when loading.

  • Use forklift in a safe and appropriate manner.

  • Perform work in a safe, efficient manner.

  • Meet established productivity goals.

  • Learn about Hazardous Materials and handle them in a safe, correct manner in accordance with training received.

  • Provide constant feedback to Operations Manager or supervisor on specific freight handling characteristics in support of Ward's CBS system.

  • Actively participate in driver/dock meetings providing managers with feedback on customers and work processes. Work to understand and support targeted growth plans. Read internal newsletters such as the Inside Lane and Driving Force to stay abreast of what's happening within the company.

  • Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems.

Pallet Expert:

  • Promote Ward's identity in the marketplace as the Pallet Experts by wearing the professional uniform within the guidelines of Ward's uniform policy.

  • Demonstrate proper freight handling and blocking methods and effective use of pallet tools.

Claims Prevention:

  • Provide customers with claim-free handling of their freight while performing pickup and delivery service on designated assignment and within standards of the WEIMS system.

  • Support Ward's claim prevention process by working with O S & D investigator at service center to report any overage, shortage or damage at time of delivery. Offer feedback/suggestions on loading practices to dock supervisors to prevent potential damage to freight during P & D operation.

  • Apply O S & D labels (provided in driver's notebook) when appropriate.

Safety:

  • Maintain safe driving record as required in P & D Manual SAF 006.

  • Provide a positive representation of the company by demonstrating safe, responsible driving practices. Operate company vehicle in a safe manner by applying knowledge and skills in maneuvering vehicle at varying speeds in difficult situations such as heavy traffic, inclimate weather, or in tight loading dock areas. Perform pre-trip, enroute and post-trip inspections on equipment. Ensure equipment defects are reported immediately. Keep tractor interior clean and orderly.

  • Ensure safe transport of hazardous material in compliance with federal regulations. Check for proper preparation of shipping papers and ensure papers and markings on freight agree. Ensure the vehicle is properly loaded and placarded.

  • Promptly report all accidents involving driver or company equipment and any delays due to customers, breakdowns, weather or traffic conditions, or other emergencies, or any irregularities relating to pickup or delivery of freight.

  • Submit all paperwork and documents required by Federal D. O. T. and Ward Trucking in a timely manner.

  • Participate in random Non-DOT drug testing program.

  • Maintain security of freight and equipment.

Communication:

  • Offer dock supervisors feedback/suggestions on delivery loading sequence of P & D units.

  • Provide constant feedback to Dispatcher and/or Operations Manager on freight characteristics in support of Ward's CBS system.

  • Provide feedback to Customer Service Coordinator and proper Territory Sales Manager on specific customer concerns.

  • Actively participate in driver meetings and driver sales huddle meetings providing managers with feedback on customers, work processes and the competition. Read internal newsletters such as the Inside Lane and Driving Force to stay abreast of what's happening within the company.

  • Using Nextel cellular phone, customer phones or pay phones, regularly communicate with Dispatch the status of pickups and deliveries and delays or other problems encountered at customer facilities or on the roadway.

  • Fully support all technologies and processes, introduced by Ward, that are intended to improve efficiencies and/or the customer experience. Support would include adherence to training programs, guidelines and processes associated with these systems.

Job Requirements:

REQUIREMENTS:

  • Must posses a valid Drivers License with no pattern of moving violations/accidents in either a personal or commercial vehicle.

  • Must posses or be able to obtain a current DOT physical card.

  • Must pass a company road test.

  • Must meet Federal requirement of being 19 years of age or older.

  • Must have knowledge of DOT regulations governing safe driving, hours of service, inspection and maintenance, and transportation of hazardous materials.

  • Must be able to read and write, complete company and governmental forms, and understand written company policies and governmental regulations.

  • Must be able to understand and complete forms necessary to the movement of freight in the industry; for example, road manifests, freight bills, hazardous material labels, etc.

  • Must have a working knowledge of or the ability to acquire knowledge of the procedures necessary to perform all aspects of freight handling in a safe and efficient manner, including properly planning and loading trailers. Experience in forklift operation preferred.

  • Must have a desire to serve customers and support the Ward team at the service center.

  • Must meet the Company's minimum qualified drivers requirements, as defined by the Safety Department.

  • Must be able to work the required hours.

  • Must wear steel-toed shoes/boots.

  • Must have a pleasing personality and cooperative attitude.

  • Must participate in random drug testing of all non-DOT employees.

PHYSICAL REQUIREMENTS:

  • Must be able to accurately read gauges and dials.

  • Must be able to enter and exit the vehicle's cab using footholds and handholds.

  • May be exposed to heat, cold, dust, irritants, etc.

  • Must be able to successfully pass a post offer physical agility test, specifically designed for the tasks associated with the position. The physical demands for this position are "Heavy", as defined by the Dictionary of Occupational Titles: Exerting 50 to 100 lb of force occasionally, and/or 25 to 50 lb of force frequently, and/or 10 to 20 lb of force constantly to move objects, physical demand requirements are in excess of those for medium work.

  • Specific physical demands include, but are not limited to:

  • Carrying: Occasional, up to 75 lbs., up to 40 feet

  • Pushing: Occasional, up to 600 lbs., up to 100 feet

  • Pulling: Occasional, up to 600 lbs., up to 100 feet

  • Lifting - Floor to Knee, Knee to Waist, Waist to Shoulder: Occasional, up to 100 lbs.

  • Stooping, Twisting, Balancing, Bending, Climbing, Crouching, Kneeling, Reaching (below shoulder), Standing: Occasional

  • Reaching (shoulder or above), Sitting: Frequent

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ci10 Contact Center Customer Service Inbound I

Kelly Services, Inc.

Posted Yesterday

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Customer Service Representative Kelly Services is currently seeking an Customer Service Representative with one of our top clients in Pittsburgh, PA. As a Customer Service Representative , you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client's fast-paced, high volume, team-oriented environment is the perfect place to start your career. Hours: 8:00-4:30 PM Job Duties: Responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Principal Functional Responsibilities: * Respond to routine, complex, and diverse client service inquiries via telephone, email, and/or through our Service Request system. * Effectively listen and assess the needs of the client while owning the outcome. * When applicable work to determine root cause * Successfully interact with various areas and levels of bank operations, outside vendors, implementation teams, product management and sales. * Support the growth and retention of clients by active listening, referrals, offering alternatives and delivering consultative client care. The successful candidate will have the following qualifications: * Exceptional Customer Service skills * Excellent verbal, active listening and written communication skills * Strong analytical, problem solving and consultative skills * The ability to respond to difficult customer situations and resolve them; or recognize when to escalate * Computer skills including proficiency with Microsoft Word, Excel, and email systems * Strong multi-tasking, time management and organizational skills * Critical thinking skills are imperative for this position Education/Experience: High School Diploma or equivalent. 5 to 7 years customer service related experience required. Why Kelly? * Exposure to a variety of career opportunities as a result of our expansive network of client companies * Career guides, information and tools to help you successfully position yourself throughout every stage of your career * Access to more than 3,000 online training courses through our Kelly Learning Center * Group-rate insurance options available immediately upon hire* * Weekly pay and service bonus plans If you are interested in this position please include a copy of your resume and email me at KENC251@kellyservices.com Kelly Services, Inc. Pittsburgh PA

Service Center Mechanic B

Expired Job

Ward Transport & Logistics