Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Center Manager- Northern Virginia

Expired Job

Quarles Petroleum, Inc. Manassas , VA 20109

Posted 6 months ago


We are looking for a highly motivated team player to join our team! Quarles Petroleum is a leading Mid-Atlantic provider of petroleum products and energy solutions for homes and businesses. Quarles is a family owned business based in Fredericksburg Virginia that began in 1940 with one truck. With over 75 years of growth and prosperity, Quarles now employs more than 200 associates and has more than 35,000 residential and commercial customers across seven states. It is our mission to be the partner of choice for our customers, our community, and our associates.

The purpose of the Service Center Manager is to provide strong leadership to ensure safest operations, great customer and associate experience, and effective and efficient operations. Manage all delivery drivers (short truck and transport), service technicians, and administrative staff at a specific Quarles location(s). Responsible for productive management and daily stewardship of all resources, including associates, vehicles, inventory and supplies. create a culture of inclusion and associate engagement, with a commitment to operational excellence and continuous improvement.

Job Duties:

  • Ensure the standardization and integrity of operating processes and systems for product, inventory, hours, and assets.

  • Manage and continuously improve standard operating procedures and work instructions to improve safety, customer service, and operating efficiency performance.

  • Partner with Corporate Client Services and Finance to honor commitments and continuously improve processes and operating business model.

  • Ensure accurate and timely daily settlement of all front-line work, including service work orders, daily deliveries, product inventory and bills of lading (BOLs).

  • Develop, engage and lead a high-performance, results-driven customer service team.

  • Ensure Company and Government policy and regulatory standards are met at all times.

  • Hires, trains, and provides day-to-day supervision, coaching, and professional development to all assigned associates.

  • Ensures key safety, customer service, and financial business objectives and goals are met.

  • Performs regular field inspections of completed work to ensure compliance with all regulations and quality standards.

Interested Applicants should possess:

Strong Leadership Skills, Team Player, Quality and Service Focus, Problem Solving, Understanding of Software Systems, and the ability to work effectively across organizational groups to achieve results. Experienced manager who can build and develop a high functioning team; Petroleum experience a plus!

Qualifications and Education Requirements:

  • Bachelor's degree and 5 plus years of service center management experience in petroleum industry

  • Delivery, service technician and customer service leadership experience

  • Experience managing teams of at least 5 people and multiple functions with associated budgets

  • Experience with performance metrics, process improvement, and Lean Six Sigma techniques (Black Belt preferred)

  • Ability to lead others through challenges, obstacles, deadlines and changes with a positive result

  • Ability to thrive in a fast-paced customer service organization and results-driven culture

  • Highly proficient knowledge of Microsoft Office Suite with strong Excel and database skills

  • Ability to utilize financial and operational data to drive fact-based decisions and performance improvement

  • Exceptional written and interpersonal communication skills

  • Ability to motivate and lead individuals and teams to continuously improve performance and effectiveness

  • Commitment to professional development both personally and with the service center team

  • Knowledge of OSHA/MSHA, DOT, NFPA, and HazMat regulations

  • Willingness to work flexible schedules including weekends, holidays and evenings

Quarles Petroleum Inc. is an Equal Opportunity Employer (EOE AA M/F/VET/Disability)

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Financial Center Lending Officer Northern VA

Bank Of America Corporation

Posted 6 days ago

VIEW JOBS 1/10/2019 12:00:00 AM 2019-04-10T00:00 Job Description: At Bank of America, we're guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference where it counts by joining our industry-leading Consumer Lending team at Bank of America and Merrill Lynch. We're looking for people with focus and drive – people who take the time to get to know clients, engage with them to understand what's important to them, and provide the lending solutions, service and expertise they need to achieve their financial goals. As part of the Bank of America team, financial center lending officers (FCLOs) have access to industry-leading products and services, award-winning platforms and a team of dedicated loan coordinators and underwriters – all designed to meet the unique life priorities of our clients. FCLOs work in assigned financial centers and partner closely with financial center employees as part of one team that delivers exceptional client care. The FCLO is responsible for originating retail mortgage loans and other lending products – through uncovering client needs and matching them to our lending solutions. Contact with clients may be either by telephone or in-person. The FCLO actively solicits new residential mortgage business and sells Bank of America lending products to meet established loan quality and production goals. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We'll help you * Get training and one-on-one coaching from managers who are invested in your success. You'll take part in additional training and development through our Academy to develop in your role. * Grow your network to eventually grow your business. Leverage our relationships with one out of two U.S. households. Starting at a financial center, you'll interact with banking clients and small business owners alike. You will also tap into a range of experts, from small business bankers to financial solutions advisors. * Provide end-to-end comprehensive lending guidance and solutions to prospective borrowers by uncovering their life priorities, analyzing financial and credit data, and determining client financing objectives. * Stay informed on changing market conditions, business trends and regulatory requirements by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements. * Demonstrate a commitment to professional ethics, as well as conforming to all federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HMDA) requirements. As a lending officer, you can look forward to * Providing exceptional client care with industry leading products, services, education and a dedicated team of loan coordinators and underwriters. * Building a quality external network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. Sources may consist of real estate professionals, builders, and professional and personal contacts. * Expanding your reach further through participation in business-related development opportunities, community efforts to promote homeownership and professional organizations. * Robust marketing strategies to reach wider audiences with greater appeal. * Ongoing professional development to deepen your skills as the industry evolves and changes. * A world-class suite of employee benefits. You're a person who (required skills) * Has 2+ years of experience in a loan origination role. * Understands how to manage a pipeline effectively. * Has a strong knowledge of loan products (conventional, jumbo and government). * An ability to analyze income and assets properly in order to qualify clients for specific loan products. * Understands processing, underwriting and/or closing procedures. * Has a working knowledge of federal regulations governing real estate lending. * Is a strong communicator, both verbally and in writing. * Is a self-motivated and highly organized. * Can prioritize multiple competing tasks. * Can build and maintain solid referral base (that is, strong community involvement/ties, established relationship with assigned financial center). * Uses appropriate interpersonal styles, communication methods and approaches to gain clients. * Understands the connection of the level of service provided being directly correlated to driving sales volume. * Can be flexible to work weekends and/or extended hours as needed. You'll be better prepared if you have (desired skills) * Familiarity with FHA and HUD guidelines. * Strong computer skills including Microsoft applications and previous experience using laptop technology for communication purposes including accessing rate, credit and loan status information. * Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. * The ability to analyze and comprehend complex financial data and provide financial alternatives. * Professional and effective interpersonal skills. We're a culture that * Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. * Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. * Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. * Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital. Posting Date: 01/09/2019 Location: Leesburg, VA, BATTLEFIELD PARKWAY, 554 FORT EVANS RD, Fairfax, VA, Turnpike BC, 9500 Main St, Dale City, VA, Dale City BC, 4191 Dale Blvd, Manassas, VA, Manassas Main BC, 8501 Sudley Rd, Burke, VA, Burke Centre BC, 5649 Burke Centre Pkwy, Vienna, VA, TYSON'S CORNER, 1934 OLD GALLOWS RD, Woodbridge, VA, POTOMAC MILLS BC, 2611 PRINCE WILLIAM PKWY, Reston, VA, 11900 BARON CAMERON AVE (VA9740), Annandale, VA, BANK OF AMERICA MORTGAGE, 7619 LITTLE RIVER TPKE, - United States Travel: No Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Manassas VA

Service Center Manager- Northern Virginia

Expired Job

Quarles Petroleum, Inc.