SERVICE CENTER MANAGER Manassas, Virginia
We are looking for a highly motivated team player to join our team! Quarles Petroleum is a leading Mid-Atlantic provider of petroleum products and energy solutions for homes and businesses. Quarles is a family owned business based in Fredericksburg Virginia that began in 1940 with one truck. With over 75 years of growth and prosperity, Quarles now employs more than 200 associates and has more than 35,000 residential and commercial customers across seven states. It is our mission to be the partner of choice for our customers, our community, and our associates.
The purpose of the Service Center Manager is to provide strong leadership to ensure safest operations, great customer and associate experience, and effective and efficient operations. Manage all delivery drivers (short truck and transport), service technicians, and administrative staff at a specific Quarles location(s). Responsible for productive management and daily stewardship of all resources, including associates, vehicles, inventory and supplies. create a culture of inclusion and associate engagement, with a commitment to operational excellence and continuous improvement.
Ensure the standardization and integrity of operating processes and systems for product, inventory, hours, and assets.
Manage and continuously improve standard operating procedures and work instructions to improve safety, customer service, and operating efficiency performance.
Partner with Corporate Client Services and Finance to honor commitments and continuously improve processes and operating business model.
Ensure accurate and timely daily settlement of all front-line work, including service work orders, daily deliveries, product inventory and bills of lading (BOLs).
Develop, engage and lead a high-performance, results-driven customer service team.
Ensure Company and Government policy and regulatory standards are met at all times.
Hires, trains, and provides day-to-day supervision, coaching, and professional development to all assigned associates.
Ensures key safety, customer service, and financial business objectives and goals are met.
Performs regular field inspections of completed work to ensure compliance with all regulations and quality standards.
Interested Applicants should possess:
Strong Leadership Skills, Team Player, Quality and Service Focus, Problem Solving, Understanding of Software Systems, and the ability to work effectively across organizational groups to achieve results. Experienced manager who can build and develop a high functioning team; Petroleum experience a plus!
Qualifications and Education Requirements:
Bachelor's degree and 5 plus years of service center management experience in petroleum industry
Delivery, service technician and customer service leadership experience
Experience managing teams of at least 5 people and multiple functions with associated budgets
Experience with performance metrics, process improvement, and Lean Six Sigma techniques (Black Belt preferred)
Ability to lead others through challenges, obstacles, deadlines and changes with a positive result
Ability to thrive in a fast-paced customer service organization and results-driven culture
Highly proficient knowledge of Microsoft Office Suite with strong Excel and database skills
Ability to utilize financial and operational data to drive fact-based decisions and performance improvement
Exceptional written and interpersonal communication skills
Ability to motivate and lead individuals and teams to continuously improve performance and effectiveness
Commitment to professional development both personally and with the service center team
Knowledge of OSHA/MSHA, DOT, NFPA, and HazMat regulations
Willingness to work flexible schedules including weekends, holidays and evenings
Quarles Petroleum Inc. is an Equal Opportunity Employer (EOE AA M/F/VET/Disability)
Quarles Petroleum, Inc.