Service Center Manager III

XPO Logistics Decatur , AL 35602

Posted 2 months ago

Logistics done differently.

Transport Topics ranked XPO Logistics #1 in North America, and Forbes named us one of America's best employers. As the Manager, Service Center 3, you'll be recruiting, selecting, training and supervising employees, while maximizing employee engagement and maintaining clear communication on every level. We believe that a positive work environment creates happy employees, encouraging them to be more dedicated, empowered and productive. If you're looking for a growth opportunity, join us at XPO

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

  • Supervise all employees reporting to the Service Center, including tracking and auditing employees' hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff

  • Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner

  • Provide clear and frequent information to all employees about Service Center productivity and company policies and procedures

  • Analyze, monitor and implement all opportunities to cut costs and improve efficiencies; maintain clean and safe working conditions of the facility and equipment

  • Comply with all applicable laws/regulations, as well as all company policies/procedures

  • Route proper documentation and oversee procedure control for hazardous material shipments

  • Identify opportunities for improvement and execute action plans to increase efficiencies

What you need to succeed at XPO:

At a minimum, you'll need:

  • 5 years of supervisory experience

  • Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures

  • Experience with Microsoft Office

  • A valid driver's license

  • Availability to work a variety of shifts, including days, evenings, nights and weekends; travel as needed

It'd be great if you also have:

  • Bachelor's degree, 4 years of related work experience or equivalent military experience

  • Experience with process improvement and the use of Lean and/or Six Sigma

  • Forklift experience

  • Ability to multitask and prioritize work with excellent organizational skills

  • Experience in an LTL environment

  • Strong analytical skills

  • Exceptional leadership, communication, presentation and administrative skills

This job requires the ability to:

  • Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally

  • Reach (including above your head), bend, climb, push, pull, twist, squat and kneel

  • Walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery

  • Work outdoors in inclement weather

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Decatur

Job Segment: Service Manager, Supply Chain Manager, Lean Six Sigma, Manager, Supply, Customer Service, Operations, Management

Apply now "

Find similar jobs:

XPO Pride, Veteran Opportunities, University - Entry-level, Transportation, Operations

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Manager

Tire Discounters

Posted 1 week ago

VIEW JOBS 7/13/2021 12:00:00 AM 2021-10-11T00:00 General Description: At Tire Discounters, we pride ourselves on doing the right thing, delivering excellent car care, and outstanding customer service. Our Service Managers are the neighborhood's trusted mechanic. Service Managers are responsible for developing, directing, and supervising a team of Service Technicians and Tire Technicians. You'll lead a team to perform the highest level of quality of maintenance and repair services as well as achieving outstanding Customer Service results. The Service Manager position reports to the General Manager. You'll Lead the Shop: You have exceptional communication skills. Above all, the Service Manager is held accountable for ensuring consistent and clear communication between the shop and the customers. You also have mechanic experience, a passion for quality and doing the right thing, and strong leadership skills. What Our Service Managers Do: * Supervise Service Technician and Tire Technician staff; evaluate the performance, provide training, and assist in the hiring, discipline and termination * Exercise strong, fair, and consistent leadership with all employees * Monitor and manage the workflow in the bays and keep sales staff informed on wait times * Enforce all safety policies ensuring all safety goggles are worn, proper clothing is worn and all employees are working in a safe and clean environment * Ensure consistent enforcement of all Tire Discounters policies and procedures * Meet or exceed Tire Discounters Performance Standards for quality and speed of service * Ensure all diagnostic procedures are followed and appropriate recommendations are given * Enforce with all employees that the customer is our highest priority so that our integrity will never be questioned * Ensure every vehicle has been inspected for needed services * Ensure customers are satisfied with the services performed * Partner with sales staff as needed to assist customers and help with other tasks as needed * Maintain cleanliness and care of every customer vehicle * Assist in the shop when needed. Health & Wellness Benefits * Medical Coverage (three plan options to choose from) * Dental Coverage * Vision Coverage * Wellness Program (including incentives) * Employer Paid $15K Employee Life/AD&D Coverage * Voluntary Life/AD&D Coverage (for yourself, spouse and child(ren)) * Voluntary Short Term and Long Term Disability Coverage * Voluntary Group Accident and Critical Illness Coverage * 401(k) Retirement Savings Plan (includes company match) * Employee Assistance Program (EAP) * Personal Assistant for Health Related Appointments and Questions (Heath Joy) * 24/7 Free Teledoc Investing in Your Future * Paid Training at Tire Discounters University and in a digital learning platform * Paid ASE Certification * Company Tool Program Pay & Recognition * Paid Weekly * Bonus, SPIFF, or Commission at All Store Levels * High Bonus Potential with High Car Count * Recognition Awards, Events, and Trips * Employee Discounts and Perks * Employee Referral Program Work/Life Balance * 5 Day Work Week * Closed Sundays * Paid Personal Days + Paid Holidays (Closed: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day) Service Manager Requirements: * Previous mechanic experience, or experience working in automotive service and repair * Proven history of successful management/supervisory experience * Strong telephone, verbal and written communication skills * A.S.E. Certifications preferred but not required * Valid in state motor vehicle license * Ability to work Saturdays * Working conditions are considered acceptable, but occasionally involve exposure to mechanical hazards and outside weather conditions * Authorized to work in the USA and at least 18 years of age About Us: Founded in 1976 in Cincinnati, Ohio, Tire Discounters is the nation's largest, 100% family owned and operated independent tire provider and is recognized as Tire Dealer of the Year, a national industry designation. The company is growing rapidly and leads the way in providing unique and innovative customer benefits designed to make tires last longer and maximize the overall performance of a vehicle. Tire Discounters' ASE-certified technicians provide routine automotive repair and factory scheduled maintenance. The company has more than 400,000 tires in stock available for installation, most for same-day installation. Tire Discounters currently employs more than 1,400 people in over 140 locations in Ohio, Kentucky, Indiana, Tennessee, Georgia, and Alabama. Tire Discounters also owns three distribution centers, located in Sharonville, Ohio, La Vergne, Tennessee and Athens, Georgia. The company's headquarters are in downtown Cincinnati, Ohio. www.tirediscounters.com Qualified candidates may call our Career Hotline at (513) 618-7880 for more information about this position or other career opportunities with Tire Discounters. Tire Discounters Decatur AL

Service Center Manager III

XPO Logistics