Service Center Manager

Dayton Freight Mansfield , OH 44902

Posted 3 weeks ago

Overview

Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives.

Responsibilities

  • Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions

  • Maintains excellent communication with external and internal customers

  • Analyzes revenue statistics

  • Identifies sales opportunities and develops customer solutions

  • Keeps fully informed of competitor developments

  • Recruits, qualifies, interviews, hires, trains and develops Service Center personnel

  • Develops sales/marketing action plans to maximize territory revenue

  • Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies

  • Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations

  • Evaluates all freight claims

  • Ensures that Service Center premises are protected and maintained

  • Facilitates informational meetings with Service Center team members

  • Effectively handles special assignments as directed

Qualifications

  • Knowledge of the LTL/ Transportation Industry

  • Managed Drivers and Dock Workers

  • Managed a Sales staff

  • Has been responsible for developing and following a budget

Benefits

  • Stable and growing organization

  • Competitive weekly pay

  • Quick advancement

  • Professional, positive and people-centered work environment

  • Modern facilities

  • Clean, late model equipment

  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.

  • Paid holidays (8); paid vacation and personal days

manager, service center manager, service center, leader, servant leadership, transportation, operations, trucking, LTL, culture, great company, family, customer oriented

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Macys At Your Service Center Associate Full Time Richland

Macy's, Inc.

Posted 3 weeks ago

VIEW JOBS 10/10/2020 12:00:00 AM 2021-01-08T00:00 Looking for a fulfilling and fun job that's integral to the success of one of America's most historic brands? Then join Macy's Retail Sales or Support teams! Join us and immediately become a part of what makes Macy's special. Macy's values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customers. Job Overview: The At Your Service Center Associate is responsible for providing a great customer experience during all At Your Service activities including Buy Online Pickup in Store transactions, ringing and processing return merchandise, handling non-congruent items and performing other assigned duties in accordance with procedures and standards. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. * Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the # 1 priority. * Acknowledge Customers in a friendly and helpful manner upon Customer's entry into the area. * Be knowledgeable of POS/MPOS procedures and proficient in all transactions including BOPS Pickup, Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy's tablet app. * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. * Meet our BOPS/Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free. * Handle all returns professionally, with sincerity and enthusiasm. * Demonstrate knowledge of store products and services to drive sales and minimize returns. * Sell gift cards and work to resolve customers' Macy's card issues, as needed. * Process merchandise returns per merchandise presentation and non-congruent standards, to ensure efficient placement back on the sales floor or transfer to the receiving location. * Follow store's audit policies and procedures. * Adhere to Asset Protection and inventory control and compliance procedures. * Follows shortage programs and procedures. * Perform these functions in an efficient manner, as directed by the Supervisor, while maintaining regular, dependable attendance and punctuality. * Perform other duties as necessary. Qualifications: Education/Experience: * High School degree or equivalent. * At least one year of customer service experience. Communication Skills: * Excellent written and verbal communication skills. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team and must have good time management skills. Physical Demands: * This position involves constant moving and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders. * May involve reaching above eye level. * Involves close vision, color vision, depth perception, and focus adjustment. Other Skills: * Strong organizational skills. * Must be able to multitask in a fast-paced environment. * Must be able to collaborate and function as a member of a team. * Must possess a strong sense of urgency. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. Mansfield OH

Service Center Manager

Dayton Freight