Customer service professionalsdon't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow.
In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we're looking for and located in the Newnan, Lagrange, or Columbus areas, we want to talk with you!
As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.
Your specific duties in this role will include:
Managing internal service center operations to meet/exceed P&L objectives
Championing the development of leadership competencies that drive individual and team goals
Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service as well measuring the results
Hiring, training, and developing service center personnel
Assisting account managers in the identification, acquisition, and retention of customers
Managing inventory, receivables, expenses, and profit/loss accounting
Reviewing and completing monthly reports as well as overseeing petty cash balancing
Ensuring that customer relations are maintained at a high level
Utilizing key metrics to evaluate and recommend best practices for operations
Managing vendor relationships
Creating a positive, dynamic, and fun work environment
As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
Specific qualifications for the role include:
2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Solid understanding of financial and accounting concepts
Computer proficiency and the ability to quickly learn our ordering system
Industrial sales / distribution experience, preferred
Service center experience, preferred
ERP / SAP experience, a plus
Applied Industrial Technologies (NYSE: AIT) is a leading industrial distributor that offers more than 6.5 million parts to serve the needs of MRO and OEM customers in virtually every industry. In addition, Applied provides engineering, design and systems integration for industrial and fluid power applications, as well as customized mechanical, fabricated rubber and fluid power shop services. Applied also offers storeroom services and inventory management solutions that provide added value to our customers.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to firstname.lastname@example.org or call 216-426-4389 to let us know the nature of your request.
Applied Industrial Technologies, Inc.